Full-Time

Prime – Client Services

Associate

Posted on 1/16/2025

BitGo

BitGo

201-500 employees

Secure custody and management of digital assets

Crypto & Web3
Financial Services

Compensation Overview

$100k - $115kAnnually

+ Equity + Annual Performance Bonus

Entry, Junior

New York, NY, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Excel/Numbers/Sheets
Requirements
  • Incredible attention to detail and organizational skills
  • Able to effectively interact with others in a pleasant, professional manner
  • Strong analytical skills and ability to understand assets flows and procedures
  • Must have previous middle or back-office experience in a financial services Trading, stock loan, FX experience is a plus.
  • Experience managing and interacting with clients is a plus
  • Comfortably manage competing priorities in a fast-moving, dynamic start-up environment
  • Hands-on Excel or Google Sheets experience; macro programming exposure is a plus
  • Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus
  • Bachelor's degree from an accredited university, or equivalent experience
Responsibilities
  • Manage BitGo Prime’s trade and settlement workflows including trade entry, asset transfers, reporting and reconciliation.
  • Collaborate with Prime’s business team to maintain optimal funding across various trading venues
  • First line of support for trading or financing operations related enquiries
  • Lead process improvements, identify gaps, recommend improvements and automation
  • Support testing efforts for all enhancements of proprietary systems
  • Produce daily, weekly and monthly reporting for internal and external stakeholders
  • Assist the Sales and Client Services team with on-boarding new counterparties
  • Identifying operational risks, introduce operational controls and document policies & procedures
  • Collaborate closely with the product/engineering team to improve our products and services
  • Develop and maintain relationships with clients, exchanges, liquidity providers and third party providers
  • Stay up to date about market trends, opportunities, risks and new projects, with a passion for the digital asset industry
Desired Qualifications
  • Trading, stock loan, FX experience is a plus.
  • Experience managing and interacting with clients is a plus.
  • Macro programming exposure is a plus.
  • Crypto experience professionally or personally is a plus.

BitGo provides secure and efficient solutions for institutional clients in the digital currency market, focusing on cryptocurrencies like Bitcoin. The company offers custodial services to securely store digital assets, multi-signature wallets that require multiple approvals for transactions, and APIs that allow clients to integrate these services into their platforms. Additionally, BitGo provides staking services, enabling clients to earn rewards by validating transactions on blockchain networks. Unlike many competitors, BitGo emphasizes compliance with regulatory requirements, such as the FATF Travel Rule, ensuring that clients can navigate the complexities of the digital currency market safely. The goal of BitGo is to support institutional investors by offering reliable and compliant services that enhance the security and management of digital assets.

Company Stage

Series C

Total Funding

$165.8M

Headquarters

Palo Alto, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in crypto trading by firms like E-Trade boosts BitGo's custodial demand.
  • BitGo's retail platform launch diversifies revenue beyond institutional clients.
  • Partnerships for dual staking services enhance BitGo's collaborative service offerings.

What critics are saying

  • New entrants like Reown and 1Money challenge BitGo's market share.
  • E-Trade's crypto market entry could attract clients away from BitGo.
  • BitGo's retail focus might dilute its institutional client service quality.

What makes BitGo unique

  • BitGo offers multi-signature wallets, enhancing security for institutional clients.
  • The company provides APIs for seamless integration into client platforms.
  • BitGo's strategic acquisitions, like Lumina and Hedge, expand its service offerings.

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Benefits

Company-paid medical, dental, and vision plans

Catered lunches, fresh snacks, and gourmet coffee

Commuting made easy with company-paid Caltrain passes

Competitive compensation, stock options, and 401k plan

Computer equipment and workplace furniture

Flexible vacation time