Tire Pros Manager

KEY RESPONSIBILITIES

• Lead and oversee franchisees in your region to implement corporate Operations strategies aimed at maximizing sales and profitability across retail outlets.

• Collaborate closely with field staff to monitor business and financial management practices, identifying improvement opportunities and developing action plans to support franchisees.

• Field Staff Development and Coaching: Coach and guide field staff in providing training to franchisees on professional sales skills, enhancing customer experience, improving shop efficiencies, and maintaining brand consistency.

• Ensure consistent use of retail consulting tools such as the Pros Partnership Analysis (PPA) to drive operational excellence.

• Act as a liaison between franchisees and corporate Operations, Marketing, and Sales departments, advocating for franchisee needs and providing actionable feedback.

• Ensure franchisees are well-versed in program and brand standards, effectively communicating the value proposition via the Equity Report.

• Issue Resolution and Program Development: Address franchisee issues escalated by field personnel, working to mitigate concerns and initiate resolution processes across the region.

• Oversee the development and implementation of retail field strategies and programs designed to increase foot traffic and enhance customer engagement.

• Serve as a secondary support liaison between franchisees and corporate Marketing departments, including Advertising, Media, and Consumer Insights, to align regional strategies with broader corporate initiatives.

• Coach, mentor, and identify training opportunities to enhance the knowledge and skill sets of field staff, ensuring alignment with team productivity, quality standards, and goal attainment.

• Provide assistance and coaching to team members to meet expectations for productivity and goal accomplishment.

COMPETENCIES

Builds networks: Draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore some best practices, and exchange ideas and knowledge.

Communicates effectively: Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Customer focus: Keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Decision quality: Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Ensures accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Financial acumen: Determines and estimates the main direct and indirect costs; makes generally appropriate decisions regarding expenditures. Studies financial and quantitative information; uses data to improve performance.

Instills trust: Demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.

Interpersonal savvy: Relates openly and comfortably with diverse groups of people. For example, takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.

Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Situational adaptability: Takes steps to adapt to changing needs, conditions, priorities, or opportunities.Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

Strategic mindset: Knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account in decisions. Explores possibilities that may impact the team or organization in the future.

QUALIFICATIONS

Education (Preferred)

• Bachelor’s degree

Work Experience

• Minimum of 8 years of related experience preferred

SKILLS

• Adaptive Mindset

• Customer and Market Analysis

• Customer-Focused Approach

• Initiates Compelling Sales Conversations

• Negotiation

• Planning and Organizing

• Review and Reporting

• Strategic Planning and Analysis

• Understands Buying Influencer Needs

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Demand Description

Physical Demands/Work Environment/Travel Requirements:

• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

• Travel required: As required by the position.