Manager – IT Service Delivery
Confirmed live in the last 24 hours

501-1,000 employees

Productivity platform for efficient data pipeline orchestration
Company Overview
Matillion stands out as a leading productivity platform for data teams, offering a unified system that enables both coders and non-coders to efficiently move, transform, and orchestrate data pipelines. The company's competitive edge lies in its ability to scale users and projects with transparent pricing, and its upcoming integration of generative AI into data work, demonstrating a commitment to technical advancement. With a culture that values productivity and innovation, Matillion provides a conducive environment for employees to thrive while contributing to industry leadership in data management and transformation.
Data & Analytics

Company Stage

Series E

Total Funding





, United Kingdom

Growth & Insights

6 month growth


1 year growth


2 year growth

Manchester, UK
Experience Level
IT & Security
  • Demonstrable experience in Service Desk management or an equivalent role
  • Experience managing multiple service level agreements in relation to support management
  • Experience driving complex and evolving initiatives tied to business objectives
  • Experience managing and scaling a support operation for over five hundred users
  • Passionate about developing people and coaching your team to meet their full potential
  • Work closely with IT Operations to design support programs for all service changes and updates
  • Design and document all support processes and SLA's for the IT Service Desk. Focusing on improvements that bring efficiencies and drive positive service outcomes as we scale
  • Work with IT and Security to create and maintain a team roadmap and budget accordingly
  • Maintain a high transaction Service Desk triage system and all processes integrated with it
  • Lead a team of Service Desk Analysts through continual improvement
  • Design and manage all corporate service delivery functions
  • Be accountable for delivery and adherence to SLA's and KPI's. Tracking and reporting performance against these