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Full-Time

CAHPS Technology Consultant

Posted on 6/27/2024

Qualtrics

Qualtrics

5,001-10,000 employees

AI-powered experience management software platform

Data & Analytics

Junior, Mid

Chicago, IL, USA

Category
IT Consulting
Management Consulting
Consulting
Required Skills
Sales
Communications
Management
Requirements
  • Bachelor’s degree
  • 2-5 years in data quality and program oversight
  • Comfortable with GSuite and Microsoft Office for MACs
  • Superb communication and project management skills
  • Comfortable in a fast-paced and highly competitive environment
  • Ability to communicate clearly and pleasantly through both written and spoken modes
Responsibilities
  • Successfully onboard clients, implement and deliver customer projects, drive them from inception to production go-live
  • Deliver solutions of value to customers resulting in high renewal and expansion rates
  • Build strong, lasting relationships with clients, be a creative and analytical problem-solver
  • Support the Product team to improve product features and the Sales team in pursuit of large deals
  • Juggle multiple priorities effectively
  • Demonstrate outstanding interpersonal, collaboration, and communication skills
  • Provide world-class experience to clients
  • Lead CAHPS data quality management from data intake to data submission to QualityNet
  • Identify and address data quality issues, data security, and data storage issues
  • Ensure correct and consistent setup and population of required data fields for each client
  • Coordinate and advise on data quality for submission, identify missing data elements, and request client update files
  • Lead implementation projects to completion, manage client relationships, schedule, risks, issues, and resources
  • Collaborate with Product Management and Engineering teams to solve problems and deliver custom engineering solutions
  • Contribute to the team's knowledge base with lessons learned, best practices, and guidance materials
  • Establish and monitor client sampling in accordance with regulatory guidelines
  • Oversee data intake requirements for new CAHPS clients
  • Track all required quality checks, manage data quality in preparation for data submission
  • Communicate required CAHPS updates to clients, project manage small customer implementations for CAHPS programs
  • Attend required CAHPS trainings

Qualtrics XM offers experience management software with three suites designed to enhance customer frontlines, team performance, and product development, all integrated into a single platform. The software leverages AI to improve customer experiences across touchpoints, engage teams, and facilitate product design for market growth.

Company Stage

Series C

Total Funding

$595.2M

Headquarters

Seattle, Washington

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-10%

2 year growth

-5%

Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.