Full-Time

Customer Architect

Posted on 10/31/2025

Elastic

Elastic

5,001-10,000 employees

Cloud-based search and real-time data analytics

No salary listed

Sant Cugat del Vallès, Barcelona, Spain

In Person

High onsite work with customer travel.

Category
Sales & Solution Engineering (1)
Requirements
  • Fluency in French is essential.
  • Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
  • Excellent communication and presentation skills.
  • Strong social skills, with the ability to establish relationships with customers and team members.
  • Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
  • Ability to lead multiple projects simultaneously and meet deadlines.
Responsibilities
  • Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
  • Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
  • Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.
  • Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals.
  • Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.
  • Liaise between customers and support, as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer.
  • As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.
  • Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions.
  • Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).
  • Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR.
  • Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
  • The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement
Desired Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
  • Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.

Elastic provides a suite of search-powered software offered as SaaS and on-premises, helping organizations search, analyze, and visualize data in real time. Its flagship Elasticsearch ingests data, indexes it with a fast search engine, and delivers real-time search, analytics, and visualization through dashboards, with deployments available on Elastic Cloud or Elastic On-Prem and orchestration for managing multiple deployments. It differentiates itself by offering deployment flexibility and a broad set of use cases—from enterprise search to security analytics—within a single platform with subscription pricing based on data, users, and support. The goal is to help customers manage large data volumes to improve decision-making, operational efficiency, and security.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Mountain View, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Atos partnership deploys AI-ready Elasticsearch platform across Benelux, Nordics by 2026.
  • MCP Apps embed interactive security triage in Claude, VS Code since April 22, 2026.
  • Google Axion Arm instances boost Elastic Cloud price-performance 25% from April 23, 2026.

What critics are saying

  • Datadog native PromQL support captures 50-70% Elastic SRE share in 6-12 months.
  • EU AI Act enforcement July 2026 blocks Elasticsearch Skills sales, loses $200M ARR.
  • Milvus free vector DB drives 60-80% developer churn from Elasticsearch in 3-9 months.

What makes Elastic unique

  • Elastic Stack combines Elasticsearch, Kibana, Beats, Logstash under AGPL open source license.
  • Native vector database in Elasticsearch enables low-latency AI-optimized semantic search.
  • Elastic Security 9.4 introduces Skills for modular AI in SOC workflows like ransomware hunts.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Fully paid health coverage for you and your family

Flexible location and schedule for most roles.

Generous number of vacation days each year

20+ additional shut it down days

Minimum of 16 weeks of parental leave, plus generous family formation benefits.

40 hours each year to use toward volunteering

Double your charitable giving

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Elastic
Apr 23rd, 2026
Elastic adds Native Prometheus and PromQL support to elastic observability.

Elastic adds Native Prometheus and PromQL support to elastic observability. April 23, 2026 Unify Prometheus metrics with logs and traces, without rewriting queries or rebuilding pipelines SAN FRANCISCO-(BUSINESS WIRE)- Elastic (NYSE: ESTC), the Search AI Company, today announced native Prometheus support, including direct ingestion via Remote Write and full PromQL support in Kibana. These additions enable Site Reliability Engineers (SREs) to analyze Prometheus metrics alongside logs and traces in a single platform, without rewriting queries or rebuilding pipelines. As organizations scale Kubernetes, Prometheus telemetry cardinality and volumes surge, forcing SREs to juggle multiple tools, duplicate data pipelines, and rewrite queries across systems. This fragmentation slows incident response and drives up operational costs. With native Prometheus support, Elastic eliminates these fragmentation trade-offs by allowing teams to ingest, store, and analyze native Prometheus data alongside other telemetry data, while preserving existing Prometheus workflows. Instead of stitching together tools, SREs can detect, investigate, and resolve incidents end-to-end across AI and cloud-native environments faster and with less operational overhead. "Modern incident response is slowed down by tool sprawl and disconnected data, and SREs shouldn't have to pivot between tools or rewrite queries just to understand what's happening in production," said Bahaaldine Azarmi, general manager, Observability at Elastic. "With native Prometheus ingestion and PromQL in Kibana, teams get a single platform that dramatically reduces time to root cause." Native Prometheus Ingestion - No Translation Required (tech preview) Elastic now ingests Prometheus metrics directly via Remote Write, eliminating the need for adapters, schema, or format translations. SREs can stream Prometheus metrics straight into Elasticsearch while maintaining their original structure and semantics. The result is a single source of truth for observability, without forcing teams to abandon Prometheus. This approach: * Removes duplicate storage and pipeline complexity * Preserves full metric fidelity and high-cardinality data * Enables unified analysis across metrics, logs, and traces Run PromQL Directly in Kibana (tech preview) With native PromQL support in Kibana, users can run existing PromQL queries in dashboards and alerts without modification, lowering the barrier to adoption for teams already using Prometheus. This eliminates query rewrites, one of the biggest adoption barriers in observability platforms. SREs can keep the PromQL they've already built, including dashboards, alerts, and workflows, alongside logs and traces in the same environment, while gaining a path from alert to root cause without manual pivoting, enabling deeper, cross-signal analysis during incidents. Availability Native Prometheus ingestion and PromQL support in Kibana are available in technical preview. Additional Materials Read these blogs for more information. About Elastic Elastic (NYSE: ESTC), the Search AI Company, integrates its deep expertise in search technology with artificial intelligence to help everyone transform all of their data into answers, actions, and outcomes. Elastic's Search AI Platform - the foundation for its search, observability, and security solutions - is used by thousands of companies, including more than 50% of the Fortune 500. Learn more at elastic.co. Elastic and associated marks are trademarks or registered trademarks of elasticsearch B.V. and its subsidiaries. All other company and product names may be trademarks of their respective owners.

Yahoo Finance
Apr 11th, 2026
Elastic secures FedRAMP High for AWS GovCloud, expanding access to US federal AI and security workloads

Elastic announced its Elastic Cloud Hosted on AWS GovCloud achieved FedRAMP High authorisation in late March 2026, enabling US federal agencies to use its platform for sensitive workloads including cyber defence, Zero Trust initiatives and AI-powered applications. The certification expands Elastic's access to mission-critical federal projects. The authorisation reinforces Elastic's position in secure, AI-powered workloads amid investor concerns about competition from autonomous AI offerings. However, questions remain about whether Elastic can convert the higher security clearance into recurring federal deployments whilst facing intensifying cloud competition. Elastic's narrative projects $2.3 billion revenue and $50.5 million earnings by 2028, requiring 13.9% yearly revenue growth. The most optimistic analysts forecast approximately $2.5 billion revenue and $569 million earnings by 2029.

Qavi Tech
Apr 3rd, 2026
Connecting a self-managed Elasticsearch cluster with AutoOps.

Connecting a self-managed Elasticsearch cluster with AutoOps. * Written By: Team Qavi Tech * Published: April 3, 2026 * Read Time: 11-15 Min Table of contents. Introduction. Managing Elasticsearch clusters can be complex at times. As clusters grow, teams often spend significant time troubleshooting performance issues and monitoring cluster health. Elastic introduced AutoOps to simplify these operational challenges. AutoOps automatically analyzes cluster metrics and provides actionable recommendations, reducing the need for manual intervention AutoOps in Elastic. AutoOps is an operational monitoring and diagnostic feature that helps you understand what is happening inside your Elasticsearch cluster. AutoOps evaluates cluster metrics and provides insights in several key areas like: Root cause analysis: Instead of only showing metrics, AutoOps identifies the actual cause of a problem. This saves engineers from manually correlating multiple metrics and logs. Performance recommendations: AutoOps provides clear suggestions for resolving issues, such as: * Fixing shard imbalances * Optimizing mappings * Improving indexing pipelines * Adjusting cluster settings These recommendations are practical and easy to implement. Configuration issues: Flags settings that may affect performance Reduced Operational Overhead: Because analysis is handled in Elastic Cloud, AutoOps eliminates the need for additional monitoring infrastructure. Engineers can focus on resolving issues instead of building dashboards or maintaining monitoring tools. Resource utilization problems: Highlights bottlenecks in memory, CPU and disk usage. This helps teams detect issues proactively before they impact cluster performance or availability. How to setup AutoOps in your self managed environment. Here's how you connect a self-managed Elasticsearch cluster to Elastic AutoOps quickly. The following section provides details on how to set up Elastic AutoOps in your local environment: First, go to Elastic Cloud and log in to your account. If you don't have one, you can create it for free at cloud.elastic.co. * Once logged in, go to the cloud management page * Navigate to Connected Clusters. * Notice that it says "Just want AutoOps?" click on "Get started" 2. Choose how to run the agent. Decide where you want to run the connection agent. You can choose from Kubernetes, Elastic Cloud on Kubernetes (ECK), Docker, or Linux. I have a windows system, so I chose Docker. 3. Enter your cluster's URL. In the setup wizard, type the web address (URL) of your self-managed Elasticsearch cluster, I chose http://host.docker.internal:9200 since I chose Docker for deployment of the AutoOps agent, you can add the URL of your deployment (Kubernetes, Elastic Cloud on Kubernetes (ECK), Docker, or Linux) and choose the authentication method, whether you want to use your self managed cluster's API or username and password. I chose API key for authentication, keep in mind to add it to the compose.yaml 4. Run the install command. The wizard gives you a simple install command. Copy and run it where your cluster can reach it. This installs a lightweight agent that sends metrics (not data) to AutoOps. 5. Create the Docker compose file. Copy the command from the wizard to a file, and save that file where you have saved your ELK cluster. Add your self managed Elasticsearch API key in AUTOOPS_ES_API_KEY After these steps, click on "I have run the command" And it will wait for metrics to be collected and your cluster will be connected. AutoOps will start showing insights in a few minutes. NOTE: No events are visible since this is a fresh cluster An Elastic Stack with daily alerts and automated reporting provides not only a more elaborate and visually intuitive dashboard, but also enables a deeper and more comprehensive root cause analysis. By consistently aggregating and analyzing data, it allows teams to identify patterns, detect anomalies, and correlate events across multiple sources with greater accuracy. This level of observability ensures faster troubleshooting, improved decision-making, and a clearer understanding of system behavior over time, as illustrated in the example shown below. Conclusion. Connecting your self-managed Elasticsearch cluster to AutoOps gives users clear visibility into cluster performance without the need to manually analyze logs or metrics. It automatically monitors health, resource usage, query performance, and shard distribution, while providing recommendations to fix issues quickly. For Elastic users, this means faster troubleshooting and less time spent guessing what's wrong. By relying on AutoOps, teams can focus more on building applications and less on maintaining infrastructure, making Elasticsearch cluster management simpler and more efficient for everyone. Team Qavi Tech More blogs. Discover the latest insights and trends in technology with the Qavi Tech Blog. Stay updated with expert articles, industry news, and innovative ideas.

Yahoo Finance
Apr 2nd, 2026
Elastic stock drops 43% in six months as billings growth slows to 12.5%

Elastic has fallen 43.2% over the past six months to trade at $49.79 per share, prompting questions about whether the stock presents a buying opportunity. However, several metrics suggest caution. The company's billings grew at an average of 12.5% year-on-year over the last four quarters, indicating challenges in customer acquisition and retention. Wall Street analysts project revenue growth of 13.6% over the next 12 months, a deceleration from its 24.8% annualised growth over the past five years. On a positive note, Elastic's operating margin improved by 4.5 percentage points over the last two years, though it remains negative at -1.7% for the trailing 12 months. The stock currently trades at 2.8× forward price-to-sales. Despite the reasonable valuation, analysts suggest better opportunities exist elsewhere.

SiliconANGLE Media
Mar 30th, 2026
Sub-second search and smarter scale: why modern SIEM is being rebuilt from scratch.

Sub-second search and smarter scale: why modern SIEM is being rebuilt from scratch. Security information and event management has become essential for enterprises trying to avoid a costly data swamp while preserving visibility across massive environments. Clearly, modernizing SIEM is now less a technical upgrade than a business imperative. The pressure clearly is on to turn sprawling telemetry into actionable intelligence, without breaking the budget. The key to this evolution is building a robust foundation before addressing the analytics layer, according to Sal Picheria (pictured, right), corporate vice president of security engineering at New York Life Insurance Co. By focusing on a high-performance data engine first, teams can ensure their security tooling remains in line with natural data growth. "When we thought about our data journey at New York Life, we actually thought, 'How can we find the most capable data platform to house our security data' before we started thinking about the SIEM problem," Picheria said. "We eventually landed on Elastic, mainly because it just wound up being a rock-solid, generic data engine for use in security. As we went down that road further, we wound up uncovering that Elastic actually has a great SIEM functionality as well. It made a lot of sense to approach it in that way. I like to describe this concept internally as we build the pyramid from the bottom up." Picheria and Mike Nichols (left), general manager of security at Elastic, spoke with Dave Vellante at the RSAC 2026 Conference, during an exclusive broadcast on theCUBE, SiliconANGLE Media's livestreaming studio. They discussed modernizing SIEM, the concept of the cyber data lake and how hybrid search is replacing the "love-hate" relationship practitioners often have with legacy platforms. (* Disclosure below.) Scaling visibility by modernizing SIEM. By working with Elastic, New York Life is aiming to scale visibility across growing volumes of security data without letting costs spiral out of control. That matters because, in an agentic AI era, visibility is becoming the foundation of effective defense. By modernizing SIEM architectures to support sub-second query times, organizations are in a better position to retain, search and act on more of their security data - an advantage that becomes critical as threats accelerate, Nichols noted. "Security doesn't work without visibility," Nichols said. "If we are predatory in how we make you choose what data to keep and what data to drop... when that data increases, if you can't afford what you have today and you can't search what you have today, there's no way you can focus on tomorrow." By combining classic search with vectorized search, enterprises can tailor their response to specific risks instead of forcing every problem through the same lens. Just as important, that kind of flexibility can give organizations confidence that they are working with a partner capable of adapting alongside a fast-changing threat landscape, Nichols explained. "The adversarial usage of AI has caused rampant challenges. The zero days. Microsoft Patch Tuesday - every single Patch Tuesday is record-breaking. We see the cost of exploits going down," Nichols said. "That has really been the compelling event to [ask], 'Am I partnering with somebody who's going to lead forward to the future?'" Here's the complete video interview, part of SiliconANGLE's and theCUBE's coverage of the RSAC 2026 Conference: (* Disclosure: Elastic sponsored this segment of theCUBE. Neither Elastic nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.) Photo: SiliconANGLE. A message from John Furrier, co-founder of SiliconANGLE: Support its mission to keep content open and free by engaging with theCUBE community. Join theCUBE's Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities. * 15M+ viewers of theCUBE videos, powering conversations across AI, cloud, cybersecurity and more * 11.4k+ theCUBE alumni - Connect with more than 11,400 tech and business leaders shaping the future through a unique trusted-based network. About SiliconANGLE Media SiliconANGLE Media is a recognized leader in digital media innovation, uniting breakthrough technology, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios - with flagship locations in Silicon Valley and the New York Stock Exchange - SiliconANGLE Media operates at the intersection of media, technology and AI. Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Its new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.

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