Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

We’re looking for a seasoned product designer to take the lead of the design of our internal patient relationship management tool, Lighthouse. A product designed specifically for the unique needs of our very own collaborative care teams, Lighthouse is powered by groundbreaking tech, and built based on the research and experience of our industry experts. You’ll collaborate with multiple departments to create clean, intuitive experiences that anticipate the needs of our patients and Care Team Members.

Responsibilities

• Lead the design process, from ideation to implementation, collaborating with partners and stakeholders to create clear, efficient, and elegant solutions for Waymark’s patient relationship management product, Lighthouse.  
• Closely partner with Care Model & Quality, Data Science, Product, and Engineering to find solutions that balance a first-class user experience with business needs and resource limitations.
• Partner closely with Research to continuously test and learn from Patient and Care Team experiences to iterate and evolve product solutions.
• Contribute to the evolution of Waymark’s Design System.
• Help grow and shape the Product Design team and culture. 
• Set a high quality bar for Waymark experiences.

Minimum qualifications

• A minimum of 7 years of experience in product design; bonus points for experience in healthcare or designing complex, data-rich interfaces
• Proven track record leading the design process from problem definition to implementation
• Top-notch collaboration and communication skills; ability to seek out, gather, and work with input from a wide variety of stakeholders and SMEs
• Ability to break down large, complex, and sometimes ambiguous problems to find root-level solutions
• An eye for detail and edge cases
• High level of empathy and passion for bringing equitable care to traditionally underserved populations

Salary Range: $138,000.00 - $205,000.00.  Compensation will depend on multiple factors, including job location, training, education, and experience.

Benefits and Other Compensation: Medical, vision, dental, basic life insurance, and stock options available for the hired applicant.  Employees also receive twenty (20) vacation days, accrued over the year and eleven (11) paid holidays throughout the calendar year. Sixteen (16) weeks of parental leave for birthing parents will also be available for use after successful completion of 6 months of employment, eight (8) weeks of bonding leave for non-birthing parents.  Employees are able to enroll in our 401(k) plan and commuter benefits plan. 

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!