The opportunity
Unity’s Partner Advisors team is looking for an insightful leader to encourage, empower and develop the Partner Advisors team towards excellence. This person will enable our proactive, people-minded influencers to lead the success of our small-to-medium business Industrial customers.
In this role, you will work closely with the EMEA and Americas-based Partner Advisors to lead the team towards success! You will also maintain a small number of strategic customer accounts. You’ll help the team amplify the voice of Unity users, tackle hard problems, and influence product decisions to reflect what creators care deeply about. As a valued member of a globally-distributed leadership team with a diverse group of backgrounds and skills, you’ll learn from and support each other to overcome obstacles. Together you will collaborate to build new systems and processes that improve Partner Advisor efficiency. You’ll share valuable insight, helping to uncover opportunities to deliver better customer value and improve the workday experience of the global team. You will also create opportunities for team learning and growth while supporting team members to take ownership of their development and recognise and motivate the team towards our target values and behaviours. All of this ensures we can deliver on our mission to define and drive partner success!
What you’ll be doing
- Be responsible for the support relationship for a strategic selection of Unity’s small-to-medium business Industry customers.
- Enable, support and strengthen the team through coaching and 1:1s, supporting the onboarding of new team members, leading team training, delivering performance feedback, and helping to create growth maps.
- Proactively drive Customer Success through the team by monitoring customer health and supporting the team in creating/actioning plans to address areas of low scores.
- Support and advise Team Manager: ensure critical information is surfaced, share opportunities for improvements in people, products and processes and report on progress, wins, and risks.
- Support with Ad Hoc leadership requests and raise individual, team and customer issues where appropriate.
What we’re looking for
- Helping your team succeed is your main priority; you have strong mentoring skills and are driven by developing and enabling others.
- Outstanding written and verbal communication skills, catering to executive and technical folks.
- Previous employment in an industrial sector such as automotive, architecture, construction, defence, manufacturing, pharmaceutical or other similar sectors.
- Highly proactive, accountable, and influential, you have an affinity for cultivating and growing strategic relationships.
You might also have
- Past experience in a people manager role for a team of Technical Project Managers, Producers, Technical Account Managers, or other teams in the tech industry.
- Professional or enthusiastic knowledge of Unity, or familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, Sketchup.
- A Customer Success background.
Please note
Relocation support is not available for this position.
Immigration - Work visa/immigration sponsorship is not available for this position.
Life at Unity
Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
In the fourth quarter of 2022, more than 70% of the top 1000 mobile games were made with Unity as derived from a blended number of the top 1000 games in the Google Play Store and Apple App Store. In 2022, Made with Unity Applications had more than 4 billion downloads per month. For more information, please visit www.unity.com.
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