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Full-Time

Customer Success Manager

National Accounts

Confirmed live in the last 24 hours

Wagmo

Wagmo

11-50 employees

Pet insurance and wellness plans for pets

Financial Services
Healthcare

Mid, Senior

New York, NY, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Management
Marketing
Requirements
  • Proven experience in business development, partnerships, or a related field, preferably within the PEO or similar industries
  • Strong interpersonal skills with a knack for persuasive communication and stakeholder management.
  • Excellent organizational abilities, including overseeing multiple projects simultaneously without compromising on detail or deadlines
  • Demonstrated capability in managing complex, large-scale, and high-value relationships.
  • Strategic thinker with a proven track record of driving growth through partnerships.
  • Excellent written communication skills
  • You love solving problems and have a hunger to get to the bottom of things. You know how to objection handle and navigate your way through a complex org chart
  • Demonstrated ability to liaise between high-growth startup initiatives and large established corporations.
Responsibilities
  • Serve as the primary account manager for key strategic partnerships
  • Act as the key liaison between Wagmo and partner organizations, ensuring effective communication and fostering collaborative problem-solving.
  • Function as a trusted advisor, educating partners and their key stakeholders about pet benefits and demonstrating the value of our innovative approach.
  • Build and maintain strong relationships with external executive stakeholders.
  • Thoroughly understand the needs of partners and tailor our offerings to meet those needs.
  • Create and implement account plans for strategic partners that align with company objectives.
  • Lead the execution and continuous management of partnership agreements, promoting mutual growth and satisfaction.
  • Identify and leverage opportunities within the partnership to maximize value and increase visibility for Wagmo’s services.
  • Continuously monitor and report on partnership performance, modifying strategies as needed to meet targets. You should expect to be creating your own templates and account management strategies. This will include everything from creating your own decks and reporting templates, to establishing a playbook and cadence for partner engagements.
  • Iterate on partner trainings using a consultative, solutions-focused approach.
  • Collaborate with internal teams, such as Customer Success, Marketing, Product and Customer Operations, to ensure Wagmo’s brand and product offerings are communicated and delivered in a successful manner post-sale.

Wagmo specializes in pet insurance and wellness plans designed for cats and dogs. The company offers two main products: wellness plans that cover routine expenses like vet visits and grooming, providing over $1,100 in annual reimbursements, and insurance plans that cover unexpected incidents such as accidents and illnesses, potentially covering up to 100% of costs after the deductible. Wagmo operates as a licensed insurance agency, earning revenue from premiums while partnering with the National Specialty Insurance Company for underwriting. What sets Wagmo apart from other pet insurance providers is its focus on both preventive and emergency care, allowing pet owners to manage all types of expenses. The goal of Wagmo is to make pet care more affordable and accessible for pet owners.

Company Stage

Series A

Total Funding

$24.5M

Headquarters

New York City, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

13%

1 year growth

48%

2 year growth

48%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent investments from Erie Strategic Ventures and other investors signal strong financial backing and growth potential for Wagmo.
  • Partnerships with platforms like Rover and Forbes EQ enhance Wagmo's visibility and credibility in the pet care market.
  • Wagmo's comprehensive wellness and insurance plans offer significant value to pet owners, potentially leading to high customer satisfaction and retention.

What critics are saying

  • The pet insurance market is becoming increasingly competitive, requiring Wagmo to continuously innovate to maintain its edge.
  • Reliance on third-party underwriters like the National Specialty Insurance Company could pose risks if these partnerships face disruptions.

What makes Wagmo unique

  • Wagmo uniquely combines preventive wellness plans with emergency insurance, offering a comprehensive pet care solution that many competitors lack.
  • Their partnership with the National Specialty Insurance Company allows Wagmo to focus on customer service and tailored insurance solutions without bearing underwriting risks.
  • Wagmo's digital-first approach, including 24/7 telemedicine support and rapid claims processing, sets it apart in the pet insurance market.