Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The People Planning Operations (PPO) team designs, implements, and supports workforce strategy and management solutions for Apple Retail. We strive to develop intelligent workforce solutions that empower our teams, elevate the customer experience, and drive Apple’s strategic objectives. As the Shared Solutions Manager in People Planning Operations, you will lead a team of program managers and analysts to define, design, deliver solutions for People Planning Operations programs and other retail wide projects by working collaboratively with operations, finance, technical and people project teams.

Minimum Qualifications

Proven experience in establishing vision, goals and developing strategic and tactical execution plans.
Manager who builds capabilities of individuals and teams through effective employee development, involvement, communication and mentoring. Retail team, project team or technical team leadership or equivalent experiences required.
Strong data analysis skills with proven skillset in SQL, Tableau, Python or equivalent programming / analytics solutions.
Experience with workforce management operations or technology across topics such as staffing, scheduling, payroll, absence, leave and related topics.

Preferred Qualifications

5+ years of experience in Retail operations or related field
Proactive approach to problem solving
Excellent verbal and written communication skills and a self-starter who possesses outstanding time management skills
Ability to present to all levels of leadership, including executives
Proficient in Tableau, Excel/Numbers, Pages and Keynote applications
Expert user of Mac OS X, iOS, watchOS, tvOS, and Apple hardware

Description

Define People Planning Operations strategy for Apple Retail. Lead a team focused on system configuration and data driven projects to continuously improve customer experience and employee happiness while benefiting Apple through operational excellence, strategic innovation, and solution analysis. Responsibilities: - Ensures global and regional feedback is sought after and taken into account to build innovative approaches in alignment with the needs of all of Apple’s markets. - Work collaboratively with Retail Leadership and relevant partners to drive consistent adoption of People Planning Operations strategies. - Responsible for crafting the strategy, roadmap, capital funding requirements, and implementation plans for operational programs that impact stores globally. - Lead PPO data and systems configuration projects by prioritizing, delegating and measuring work for themselves and others. - Travel to stores and global offices as needed for team support and project work.

PPO Shared Solutions Manager

Apple

Summary

Minimum Qualifications

Preferred Qualifications

Description

Simplify's Take

What believers are saying

What critics are saying

What makes Apple unique

Benefits

Company News