Account Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Spotify, Playstation, Ebay, and Tide - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. 

We are looking for a proactive and adaptable Account Manager to join our team in London. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. 

Account Manager, Platforms and Financial Services 

Adyen’s value goes beyond Ecommerce and In-Person payments with a broad offering of embedded payments and financial services like issuing, bank accounts and capital; facilitated by Adyen’s global Banking licenses. 

As a Platforms Account Manager in London you will educate and lead our merchants through continuous growth enabled by the Adyen for Platforms solution. The focus will be on global SaaS platforms and E-Commerce marketplaces that provide a range of services to SMBs. By leveraging both Adyen’s embedded payments solution and financial services offerings, your role will be to activate new revenue streams for these platforms and build long-lasting partnerships. 

The strong partnership focus within Account Management drives innovation, scalability and expansion, enabling our platform partners to build a profitable payments layer into their solutions. You will build long-lasting relationships with the platform partners across multiple departments, acting as a trusted advisor to key stakeholders within the Leadership, Sales, Onboarding, Risk, Finance and Product Teams.

Sounds exciting? Keep reading!

What You’ll Do:

• Power the growth of your customer’s platform in multiple channels and regions, by proactively advising on Adyen’s products and services as well as the international payments landscape
• Be the strategic payments and financial services adviser for all of your customer’s different departments
• Enable Platforms for scalability through products and marketing that fit their strategy and roadmaps
• Oversee and Optimise the integration of the platform into various Adyen for Platforms product offerings
• Work closely with the other Adyen offices around the globe, with Technical and Sales teams to realize individual and thought-through integrations for platforms based on their needs
• Understand the evolving needs of the customer and the market and serve as a feedback loop for Adyen’s product team to help identify improvements and developments for continued innovation

Who You Are: 

• You have a minimum of 5 years of experience in a client-facing or product management role, ideally B2B dealing with complex enterprise software
• Commercial experience working within payments, financial services, marketplaces, or SaaS platforms
• A born networker with high energy, self-starter with a proven commercial and organizational strength, entrepreneurial track record and strong negotiation skills
• A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision
• A natural communicator and team player, comfortable driving technical and commercial discussions
• A problem solver, naturally curious and comfortable navigating ambiguity to find solutions for technical, commercial, and operational challenges.
• A cross functional project manager of commercial, operational, and technical projects
• Have a hands-on mentality being able to set the path for your platform merchants and their onboarding, payment, payout and reporting setup, at the same time make smart decisions on prioritization and delegation while looking at short- and long term planning

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.