Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.
1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.
We launched in April of 2019 and are now powering 300,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.
Join us, and make an impact
About The Role:
As a leader within Headway’s operations org, reporting to the Head of Operations, you’ll have the unique opportunity to build, shape, and lead an operational function directly responsible for ensuring the successful realization of Headway’s revenue through insurance billing.
As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generation healthcare billing infrastructure, we’re seeking an operational leader to grow and shape a truly mission-critical function responsible for capturing and scaling Headway’s insurance revenue collection engine.
This is a one-of-a-kind opportunity that will place you in the driver’s seat to own business-defining outcomes, and redefine the gold standard for insurance billing through operations and product, while leading a world-class team within one of America’s fastest growing startups.
You will:
- Build and scale the operational engine that allows Headway to successfully maximize the revenue collected through insurance billing, as we scale towards our billionth appointment
- Define and implement Headway’s long-term strategy for driving success in insurance revenue collection, by working directly with company leadership
- Lead and grow a world-class operational team, while working cross-functionally with product, engineering, and design to drive creative, product-driven solutions to first-of-a-kind problems
- Navigate external organizations, and cultivate relationships with senior operational stakeholders within our health plan partner organizations to drive the long-term operational success of our revenue collection engine
You’d be a great fit if...
- You have 8-10+ years of experience leading and building operational functions and initiatives within complex industries, where outcomes you’ve owned are tied directly to company revenue
- Data is your first language; you derive satisfaction from building systems that surface and drive ; you naturally break down complex, unfamiliar problems into well-defined, easy to understand areas of work
- You have a passion for and experience leading teams and managing people in an operational/analytical capacity; you are excited about coaching more junior team members and creating space for learning
- You are skilled at managing senior external stakeholders and navigating complex relationships to drive business outcomes; you naturally build win-win relationships that drive mutual success in the long term
We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway employees work remotely across the US, with the option to work from our NYC HQ.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].