Branch Installation Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Branch Installation Manager HDE-HDI (BIM) is responsible for managing installation operations for two independent businesses and their respective job flow processes. The installed products for Home Depot Exteriors (HDE) involves windows and exterior doors while the installed products for Home Depot Interiors (HDI) involves cabinet refacing, countertop, backsplash, home organization (e.g. closet & garage), and bath acrylic liners. Each business requires management of different job flow process methods with HDI operating in a decentralized job management model and HDE operating in a centralized model. The BIM also manages the warehouse and field installation teams including assistant install managers in HDI and installation service managers in HDE with different job duties tied to their respective business. Direct report team duties include job site pre-installation inspections, job in-process site audits, post install services, sourcing 3rd party installers, 3rd party installer compliance, and 3rd party installer line-reviews. 
Accountabilities include meeting or exceeding installed revenue targets, customer satisfaction install targets, margin, cycle time, backlog conversion, and leading through the THD values to ensure the branch is operating as an engaged team supporting our customers.

Key Responsibilities:

• 30% - Drives results through standardized processes - Drives results through standardized processes that create a strong customer experience, efficient job management practices, sourcing and onboarding skilled 3rd party labor crews, resolving customer install concerns, and leading an associate install team to meet their installed revenue targets. Partners with teams in the HDE Branch Support Center (BSC) on job management, sales teams, and Core Services as examples to ensure roles and responsibilities are operating effectively to support install targets and to meet or exceed customer experience targets as measured by VOC.
• 30% - Manages team of installation services managers - Manages team of installation services managers in HDE, assistant installation managers in HDI warehouse assistants in HDE-HDI, administrative coordinators in HDI, measure techs in HDE-HDI and service coordinators in HDE. Responsible for hiring, training, coaching/mentoring, performance management and termination actions. Ensures site and warehouse safety standards are in compliance with THD, state, and federal regulations.
• 40% - Responsible for meeting/exceeding performance standards - Responsible for meeting/exceeding performance standards related to: gross margin, install labor rates, installed revenue, installation cycle time, (Voice Of the Customer) VOC targets, timely post-sale project measurements, concessions, and open services. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.

Direct Manager/Direct Reports:

• Position reports to the Field Director Services
• Number of Direct Reports: 5+

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Construction/home improvement industry experience.
• Prior experience working with subcontractors.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 7

Preferred Years of Work Experience:

• 8

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Attracts Top Talent
• Builds Effective Teams
• Drives Engagement
• Customer Focus
• Drives Results
• Manages Conflict
• Strategic Mindset
• Excellent communication skills.
• Strong time management and organizational skills.
• Strong negotiating skills.
• Strong business acumen.
• Proven problem solving and multi-tasking skills.
• Collaborative leadership skills where strong value is placed on partnerships.
• Drives Change
• Influences Others/Provides Inspiration