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Full-Time

Technical Support Specialist

Reporting

Confirmed live in the last 24 hours

Benevity

Benevity

501-1,000 employees

Cloud-based corporate purpose software solutions

Data & Analytics
Social Impact

Junior

Vancouver, BC, Canada

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Data Analysis
Requirements
  • 1-2 years relevant experience in Client Support or Account Management
  • 1-2 years relevant experience in reporting or data analysis
  • Experience with reporting software such as Looker, Jaspersoft, Crystal Reports, or similar tools
  • Advanced spreadsheet skills
  • Strong communication and analytical skills
  • Excellent at influencing through strong relationships, expertise, and data
  • Knowledge of B2B SaaS software, technology experience, a passion for non-profits, and an innovative mindset
  • Excellent written and verbal communication skills as well as phone demeanor
  • Client-focused
  • Success-focused
  • Technically adept
  • Knowledge and experience in community investment and employee workplace giving programs is an asset
  • Multilingualism will be considered an asset
Responsibilities
  • Empower clients to understand and utilize Benevity’s Reporting product suite
  • Provide in-depth assistance to clients around their reporting needs
  • Work with clients to create, understand, and modify impactful program reports using Benevity Reporting
  • Leverage Benevity Reporting to assist internal teams with data collection, troubleshooting, and escalation support
  • Build positive relationships with external and internal stakeholders
  • Participate in on-call incident support

Benevity offers an all-in-one corporate purpose software solution, utilizing cloud technology to manage donations, volunteering hours, micro-actions, and grants for nonprofits globally. The platform efficiently processes billions in donations, millions of volunteering hours, and facilitates micro-actions and grants for hundreds of thousands of nonprofits worldwide.

Company Stage

Series C

Total Funding

$40M

Headquarters

Calgary, Canada

Founded

2008

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

-12%