Senior Strategic Account Manager

About Uber

Uber is committed to igniting opportunity by setting the world in motion. As an industry leader in mobility and food delivery, our mission is to bring the world closer together through transportation and technology.

About the Role

As a Senior Strategic Account Manager, you’ll play a crucial role in expanding Uber Eats’ footprint in the UK Grocery & Retail sector. You’ll be a strategic problem solver, excelling in project and partner management, while driving innovative growth strategies tailored to the local market.

What You Will Do

• Own key grocery relationships: Serve as the primary point of contact, building and maintaining long-term relationships with strategic partners.
• Drive business growth: Collaborate with partners to develop and execute strategies that expand their business, including location deployments, marketing efforts, and sales growth.
• Lead commercial discussions: Engage in negotiations to foster sustainable and mutually beneficial partnerships.
• Enhance operational efficiency: Identify and implement improvements in processes, tools, and resources to drive operational success.
• Utilize data-driven insights: Analyze performance metrics to prioritize initiatives with the highest ROI, ensuring continuous growth and improvement.
• Shape partner interactions: Define and refine the approach for interacting with merchant partners, ensuring optimal alignment with Uber Eats’ goals.

What You Will Need

Basic Qualifications:

• 5+ years of customer or client-facing experience, preferably in Tech, Retail, or FMCG.
• Proven track record of exceeding business targets and delivering results beyond expectations.
• Strong commercial acumen with the ability to navigate complex business environments.
• Excellent communication and stakeholder management skills across various business levels.
• Experience in process optimization, with the ability to translate big-picture ideas into actionable plans.

Preferred Qualifications:

• Previous experience managing executive-level relationships in a customer-facing role.
• Demonstrated success in project management, particularly with large-scale, complex initiatives.
• Proficiency in data analysis and the ability to make informed, strategic decisions.
• A collaborative mindset, with the ability to work effectively across teams and functions.
• A champion mindset: able to thrive in a dynamic environment, overcome challenges, and drive continuous improvement.

Why Join?

At Uber, we support your growth and well-being. You’ll benefit from a comprehensive health and wellness program, Uber credits, flexible working arrangements, and a culture that values diversity and inclusion. Learn more about our benefits here.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].