Full-Time

Operations Analyst

OakNorth Bank

OakNorth Bank

201-500 employees

Provides fast, flexible finance for UK businesses

Data & Analytics
Financial Services

Junior, Mid, Senior

Manchester, UK

Required Skills
Management
Word/Pages/Docs
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Energetic and friendly
  • Excellent interpersonal skills
  • Strong communicator both verbally and in writing
  • Good telephone presence
  • Good analytical skills
  • Organisation and time management skills essential
  • Willingness to learn and develop new skills
  • Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
  • Ability to deliver commitment and exceed targets
  • Computer literate (basic skills of Microsoft Word, Excel, and PowerPoint required)
  • Detail oriented
  • Previous experience within customer service role preferred but not required
  • A passion for delivering a great service experience
  • Ability to go the extra mile for our customers
  • Flexible with working hours and team shift patterns
  • Open to occasional weekend work and/or evening hours when and if required
  • Undergraduate degree or above preferred but not required
Responsibilities
  • Supporting the origination and in-life management of OakNorth retail and business deposit products
  • Completing deposit tasks to support the origination of retail and business deposit accounts
  • Completing deposit tasks to support the in-life management of retail and business deposit accounts
  • Providing customer support with a friendly, timely and helpful manner
  • Resolving customer incidents or changes wherever possible at first point of contact
  • Focussing on delivering excellent customer service within a fast-paced environment
  • Proactively developing personal product knowledge and customer support skills
  • Contributing to ad-hoc duties and projects as determined from time to time by members of the management team
  • Working cross functionally with all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes
  • Ensuring ongoing development of technical and customer service skills within the role
  • Actively minimising the risk to the business and the customer by focussing on process controls

OakNorth, established in 2015, stands out as a leading financial institution in the UK, providing fast and flexible finance options to ambitious businesses, ranging from £250,000 to tens of millions, and has lent billions across a variety of sectors. The company's commitment to fostering a diverse economy has resulted in the creation of over 31,000 new jobs in numerous industries, demonstrating its significant impact on the local economy. Furthermore, OakNorth's savings options not only help individuals reach their financial goals, but also support the growth of local organisations, benefiting entire communities.

Company Stage

Grant

Total Funding

$15.8M

Headquarters

, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

10%

1 year growth

44%

2 year growth

89%