Sr. Manager

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are you searching for an outstanding opportunity to lead a world-class team in the finance and insurance industry? At Aviva, we are fiercely dedicated to operational excellence and innovation. As the Sr. Manager, Surety Operations, you will have the outstanding chance to craft the future of our Global Corporate Specialty (GCS) Surety Operations team. This role is crafted for an ambitious leader who thrives in a collaborative environment and is determined to drive success!

Come join our team!

What You'll Do

• Lead a team of 2 operational team leads: Provide strong people leadership to ensure your team meets and exceeds performance goals.

• Identify and eliminate barriers: Use critical thinking to remove waste and streamline processes.

• Build and enhance workflows: Develop solid workflows that improve efficiency and effectiveness.

• Support all areas of operations: Collaborate with collaborators within GCS to ensure seamless operations.

• Track and manage critical metrics

• Set up important metrics and other benchmarks to assess and share progress.

• Develop and support direct reports: Foster growth and development within the team.

• Contribute to long-term capability plans: Collaborate with our learning team to develop a balanced capability plan for underwriting support teams.

• Conduct root cause analysis: Apply problem-solving skills to comprehend and resolve underlying issues.

• Support underwriting and billing teams: Assist with broker billing reconciliation to ensure accuracy.

• Identify and deliver efficiency improvements: Continuously seek ways to improve operational performance.

• Project sponsorship and product ownership: Lead projects related to underwriting services, balancing business needs with technological feasibility.

• Act as a product ambassador: Represent the product internally and externally, ensuring alignment and progress.

• Engage with leadership: Communicate progress, status, risks, and seek direction as needed to maintain momentum.

• Free up capacity for Underwriting teams.

• Achieve financial reconciliation of the MGA books.

• Establish work processes as GCS expands new appetite and products.

• Deliver important metrics and success measures for presentations to senior management and the board.

• Drive continued performance and efficiency improvements.

• Improve speed to market and coding quality across teams.

• Standardize operating procedures across all business support teams.

• Accountable to make project-related decisions for the team, including acceptance of incremental work completed with value add to end processes.

What You'll Bring

• Minimum 5 years of leadership experience in P&C Insurance

• CIP is an asset

• Ability to lead and direct work initiatives

• Critical thinking; Advocate for the brand, make effective decisions

• Effective ability to positively challenge thinking and decisions

• Know the Customer – build trust and strengthen operations relationship

• Win with People – communicate with impact, lead and develop skills and knowledge of all those you come in contact with on a daily basis Execute with Excellence – foster collaboration between teams and between underwriting and other business units

• Embrace and support challenge and change, influence others, manage conflict and ambiguity

• Ability to problem solve and to impact decisions

• Strong analytical and negotiation skills

• Ability to work independently as well as within a team environment

• Strong relationship building skills

• Ability to connect the dots, and use expertise to identify potential impacts

• Sense of urgency, tenacity and able to deliver on decisions quickly to reach successful conclusions.

• High level of professionalism and commitment.

• Strong stakeholder management skills

• Strong ability to influence and communicate across all areas of the business.

• Ability to work in a fast pace and changing environment

• Outstanding written and verbal communication skills.

• Proven experience in a leadership role within finance or insurance.

• Strong people leadership skills with a track record of developing high-performing teams.

• Outstanding critical thinking and problem-solving abilities.

• Experience with workflow development and process improvement.

• Ability to collaborate effectively with cross-functional teams.

• A mentality geared towards producing results and the ability to effectively implement efficiency improvements.

What You’ll Get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.