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Under the general supervision of the Director or AVP, the incumbent is responsible for the daily operation and support of the enterprise staff for his/her area of responsibility, which may be technology management, infrastructure, customer service, or enterprise clinical and business information systems for WVUHS. The incumbent will have direct responsibility of the enterprise support staff for his/her area of responsibility. The incumbent will coordinate/collaborate with the IT Site Manager(s) for the work of Enterprise Infrastructure and Application teams and ensure alignment with the business objectives of the organization, efficient implementation of systems, timely resolution of problems and high customer satisfaction. The incumbent will help develop and execute strategies and plans to maintain efficient IT operations, will ensure confidentiality, integrity and security of data and systems and will help define and implement IT policies, procedures, and IT best practices. Other duties as assigned include, but are not limited to, project management, budget preparation, personnel management, & vendor management.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor’s degree in Information Technology, healthcare or related field OR High School Diploma or Equivalent AND Four years of IT experience.
2. Two years management, supervisory, or IT project management experience OR Three years’ experience in a senior level IT position (i.e. Sr. Systems Analyst, Sr. Systems Admin, etc.)
PREFERRED QUALIFICATIONS:
EXPERIENCE:
1. Previous experience with Hospital Information Systems.
2. Previous experience working with executives and leadership.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Enterprise Specific Responsibilities: Direct responsibility of the enterprise support staff for area of responsibility. Interacts with customers across all WVUHS sites including end users, management, and medical staff to address their issues, complete goals, and be a liaison between WVUHS IT and the customers. Facilitates/ensures multi-site collaboration and standardization for enterprise infrastructure and/or enterprise applications.
2. Staff Management: Ensures acceptable level(s) of staffing. Hires competent individuals by reviewing applications and interviewing candidates in a timely manner as vacancies occur. Provides administrative oversight of staff time and attendance reporting and approves PDO requests, assuring adequate staffing during prime work hours. Coordinates call schedules, after hour’s response, and downtimes. Performs required personnel performance evaluations & competency reviews, within pre-defined timeframes, for all staff within area(s) of responsibility. Establishes employee training plans annually, reviews progress and updates employee records accordingly. Coaches, counsels, and/or mentors staff on an individual basis to ensure problem resolution and professional development as needed. Ensures staff adherence to Hospital and department-specific policies and procedures; administers disciplinary action in accordance with approved policies.
3. Budgets: Participates in the development of Capital and Operating budgets and manages said budgets for area(s) of responsibility.
4. WVUHS IT Planning, Coordination & Collaboration: Collaborates with IT Site Managers & Sr. Leadership in all aspects of IT planning and coordination of activities. Participates in planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, user meetings, committees, task forces, projects, and discussions with supervisor. Promotes and contributes positively to the teamwork of the department by volunteering to assist co-workers, contributing ideas and participating in problem solving efforts with co-workers. Coordinates all activities related to the hardware and software of the assigned hospital to meet WVUHS system standards.
5. Oversight of Day-to-Day Operations: Works with user community to analyze current operational procedures, identify issues and recommend solutions. Assists users having problems with the systems they use. Monitors change control process. Reviews and monitors maintenance contracts. Evaluates and approves production changes through the change control process as appropriate.
6. Business Recovery: Ensures that the applications/systems, for which this position is responsible for, are recoverable in the event of software or hardware failure, in alignment with business criticality needs, HIPAA, or other regulatory requirements. Coordinates the preparation and testing of the organization’s Disaster and Recovery Plan for the systems for which this position is responsible for, in collaboration with IT Site Managers & Sr. Leadership as necessary.
7. Project Development & Implementation: Consults with management and reviews project proposals to determine goals, timeframe, funding limitations, and procedures for accomplishing projects, staffing requirements, and allotment of resources as required. Works with the Project Manager to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources as required. Develops project plans & manages projects as needed. Formulates and defines scope and objectives of project, as appropriate. Reviews and evaluates project progress reports; intervenes as necessary. Reviews and monitors post implementation reviews; adapts practice as necessary.
8. Systems Selections: Utilizes various industry resources (journals, internet, conferences, user groups, etc.) to stay current on vendor offerings and features/functions that might meet the needs of the customers/organization. Participates in the RFP/RFI life cycle as appropriate (development of RFP/RFI, evaluation of responses, vendor demos, site visits, etc.)
9. Vendor Management: Provides oversight of consultants, contractors, and vendors to meet the requirements of daily production activities and IT projects as scheduled. Initiates vendor contact and relations as needed. Assists in the negotiation of contracts with consultants, contractors and vendors to support the mission of WVUHS. Follows up with consultants, contractors, and vendors to ensure completion of contractual obligations – may serve as a technical liaison between the Organization(s) and aforementioned parties.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
2. Ability to sit for extended periods of time.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Standard office environment.
SKILLS AND ABILITIES:
1. Ability to handle and maintain confidential information.
2. Ability to work well under high stress conditions.
3. Ability to work independently or cooperatively as a team member.
4. Ability to adapt to various workloads and assignments.
5. Ability to work with multi-professional groups and coordinate & facilitate meetings.
6. Must have independent decision-making ability.
7. Possess good oral and written communication skills
8. Ability to work in a fast paced and rapidly changing environment. Must be flexible.
9. Must have solid computer skills.
10. Working knowledge of ITIL, CoBIT or other best practice frameworks.
Additional Job Description:
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor’s degree in Information Technology, healthcare or related field OR High School Diploma or Equivalent AND Four years of IT experience.
2. Two years management, supervisory, or IT project management experience OR Three years’ experience in a senior level IT position (i.e. Sr. Systems Analyst, Sr. Systems Admin, etc.)
PREFERRED QUALIFICATIONS:
EXPERIENCE:
1. Previous experience with Hospital Information Systems.
2. Previous experience working with executives and leadership.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Enterprise Specific Responsibilities: Direct responsibility of the enterprise support staff for area of responsibility. Interacts with customers across all WVUHS sites including end users, management, and medical staff to address their issues, complete goals, and be a liaison between WVUHS IT and the customers. Facilitates/ensures multi-site collaboration and standardization for enterprise infrastructure and/or enterprise applications.
2. Staff Management: Ensures acceptable level(s) of staffing. Hires competent individuals by reviewing applications and interviewing candidates in a timely manner as vacancies occur. Provides administrative oversight of staff time and attendance reporting and approves PDO requests, assuring adequate staffing during prime work hours. Coordinates call schedules, after hour’s response, and downtimes. Performs required personnel performance evaluations & competency reviews, within pre-defined timeframes, for all staff within area(s) of responsibility. Establishes employee training plans annually, reviews progress and updates employee records accordingly. Coaches, counsels, and/or mentors staff on an individual basis to ensure problem resolution and professional development as needed. Ensures staff adherence to Hospital and department-specific policies and procedures; administers disciplinary action in accordance with approved policies.
3. Budgets: Participates in the development of Capital and Operating budgets and manages said budgets for area(s) of responsibility.
4. WVUHS IT Planning, Coordination & Collaboration: Collaborates with IT Site Managers & Sr. Leadership in all aspects of IT planning and coordination of activities. Participates in planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, user meetings, committees, task forces, projects, and discussions with supervisor. Promotes and contributes positively to the teamwork of the department by volunteering to assist co-workers, contributing ideas and participating in problem solving efforts with co-workers. Coordinates all activities related to the hardware and software of the assigned hospital to meet WVUHS system standards.
5. Oversight of Day-to-Day Operations: Works with user community to analyze current operational procedures, identify issues and recommend solutions. Assists users having problems with the systems they use. Monitors change control process. Reviews and monitors maintenance contracts. Evaluates and approves production changes through the change control process as appropriate.
6. Business Recovery: Ensures that the applications/systems, for which this position is responsible for, are recoverable in the event of software or hardware failure, in alignment with business criticality needs, HIPAA, or other regulatory requirements. Coordinates the preparation and testing of the organization’s Disaster and Recovery Plan for the systems for which this position is responsible for, in collaboration with IT Site Managers & Sr. Leadership as necessary.
7. Project Development & Implementation: Consults with management and reviews project proposals to determine goals, timeframe, funding limitations, and procedures for accomplishing projects, staffing requirements, and allotment of resources as required. Works with the Project Manager to develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources as required. Develops project plans & manages projects as needed. Formulates and defines scope and objectives of project, as appropriate. Reviews and evaluates project progress reports; intervenes as necessary. Reviews and monitors post implementation reviews; adapts practice as necessary.
8. Systems Selections: Utilizes various industry resources (journals, internet, conferences, user groups, etc.) to stay current on vendor offerings and features/functions that might meet the needs of the customers/organization. Participates in the RFP/RFI life cycle as appropriate (development of RFP/RFI, evaluation of responses, vendor demos, site visits, etc.)
9. Vendor Management: Provides oversight of consultants, contractors, and vendors to meet the requirements of daily production activities and IT projects as scheduled. Initiates vendor contact and relations as needed. Assists in the negotiation of contracts with consultants, contractors and vendors to support the mission of WVUHS. Follows up with consultants, contractors, and vendors to ensure completion of contractual obligations – may serve as a technical liaison between the Organization(s) and aforementioned parties.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
2. Ability to sit for extended periods of time.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Standard office environment.
SKILLS AND ABILITIES:
1. Ability to handle and maintain confidential information.
2. Ability to work well under high stress conditions.
3. Ability to work independently or cooperatively as a team member.
4. Ability to adapt to various workloads and assignments.
5. Ability to work with multi-professional groups and coordinate & facilitate meetings.
6. Must have independent decision-making ability.
7. Possess good oral and written communication skills
8. Ability to work in a fast paced and rapidly changing environment. Must be flexible.
9. Must have solid computer skills.
10. Working knowledge of ITIL, CoBIT or other best practice frameworks.
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
SYSTEM West Virginia University Health System
Cost Center:
5905 SYSTEM IT Clinical Inpatient
Address:
315 Point Marion RoadMorgantownWest Virginia
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
IT & Security (2)