Full-Time
Founding Customer Success Manager
Confirmed live in the last 24 hours
Listen Labs
1-10 employees
AI-driven customer feedback and market research
No salary listed
Junior, Mid
San Francisco, CA, USA
- 1–3 years of Customer Success or related GTM experience at a B2B SaaS startup.
- Strong relationship-building, communication, and organizational skills.
- Self-starter comfortable with ambiguity and fast-paced environments.
- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.
- Experience with research, insights, or AI products is a plus.
Listen Labs specializes in gathering customer feedback and conducting market research using artificial intelligence to perform personalized interviews on a large scale. The company caters to both business-to-business (B2B) and business-to-consumer (B2C) clients, providing services such as usability testing, churn analysis, and ethnographic studies. By either recruiting participants from a large pool or collaborating with other providers, Listen Labs ensures that the demographics of respondents are diverse and relevant. The company automates the interview process, which allows it to produce detailed reports that offer actionable insights into customer sentiments, brand perception, and product feedback. Listen Labs primarily earns revenue through subscription fees and service charges for its interview services. The goal of Listen Labs is to deliver quick and in-depth insights that assist businesses in making informed strategic decisions.
Company Size
1-10
Company Stage
Series A
Total Funding
$27M
Headquarters
San Francisco, California
Founded
2023
Simplify's Take
What believers are saying
- Raised $27M in funding, backed by Sequoia, to expand operations.
- Advancements in voice AI technology enhance the quality of insights gathered.
- Growing demand for virtual market research solutions due to remote work trends.
What critics are saying
- Emerging competitors like UserTesting and Qualtrics threaten market share.
- Data privacy regulations like GDPR and CCPA could impact operations.
- Economic downturns may lead to reduced spending on market research services.
What makes Listen Labs unique
- Leverages AI to conduct personalized interviews at scale, enhancing customer feedback accuracy.
- Offers a comprehensive suite of services including usability testing and ethnographic studies.
- Integrates with other providers to ensure diverse and relevant respondent demographics.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Company Equity
Performance Bonus
Company News
Listen Labs, a San Francisco, CA-based AI powered customer research startup, raised $27m in seed and Series A financing
We are also happy to share that Listen Labs recently closed their $27m Series A round, led by Sequoia with participation from Conviction and Pear.
Listen Labs, an AI startup backed by Sequoia, raised $27 million to revolutionize market research by conducting thousands of voice interviews simultaneously. Co-founders Florian Juengermann and Alfred Wahlforss developed the platform to address customer retention challenges. The AI-driven service, used by companies like Microsoft and Canva, generates insights quickly across languages. Listen Labs aims to expand in San Francisco, leveraging AI advancements for proactive market research.
Listen Labs, a startup backed by Sequoia that employs AI to execute simultaneous voice interviews for customer research, announced on Wednesday that it has raised a total of $27 million.