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Full-Time

Product Support Engineer

Posted on 6/6/2024

Findhelp, A Public Benefit Corporation

Findhelp, A Public Benefit Corporation

51-200 employees

Connects individuals with social care resources

Data & Analytics
Social Impact

Compensation Overview

$80k - $97.2kAnnually

+ 401k + Stock Options + Paid Parental Leave + Competitive PTO

Mid, Senior

Austin, TX, USA

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Python
JavaScript
Communications
NoSQL
Git
SQL
JIRA
Google Cloud Platform
Requirements
  • 4+ years of experience working in a tier 2 technical support role
  • Current Python experience
  • Excellent written and verbal communication skills
  • Strong sense of organization and process-minded approach
  • Any database experience (SQL, NoSQL, key/value)
  • Familiarity with Jira, Git, and/or Google Cloud Platform
  • Experience with a modern JS framework in a real project
Responsibilities
  • Work closely with Customer Facing teams to onboard new customers
  • Troubleshoot issues and develop fixes for Product and Engineering teams
  • Communicate effectively with cross-functional stakeholders
  • Improve processes through tools and automation
  • Manage technical projects for new feature rollouts
  • Develop internal processes, best practices, and documentation for efficiency
Findhelp, A Public Benefit Corporation

Findhelp, A Public Benefit Corporation

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findhelp's main product is a proprietary technology that intelligently connects individuals with community-based organizations, streamlining access to social care resources. The technology ensures fast and reliable access to resources while prioritizing privacy and dignity.

Company Stage

Series D

Total Funding

$54.3M

Headquarters

Austin, Texas

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

-5%

2 year growth

-23%
INACTIVE