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Ecommerce Growth Coach
Posted on 7/26/2022
Austin, TX, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
Google Analytics
Social Media
  • 1+ years related professional experience, ideally at a $50M+ software, SaaS, eCommerce or other subscription-based company
  • 3+ years experience in customer service, account management, or technical support
  • Keen understanding of SaaS and eCommerce strongly preferred, including understanding/experience in launching an online store, online marketing best practices (SEO, Paid Search, Affiliate, Digital Advertising, Email Marketing, and Social Media) and multi-channel selling (Amazon, eBay, Facebook)
  • Strong knowledge of ecommerce 3rd party applications and integrations
  • Degree in Business or a related field from a four-year college or university preferred
  • Excellent communication (written and verbal), presentation, and client relationship skills
  • Excellent organization and time management skills to manage sensitive client information, numerous details, and multiple simultaneous projects while delivering key milestones on time
  • Sound knowledge of Salesforce as well as strong Internet, email, and electronic document management skills. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools) is a big plus
  • Positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members with high standards for ethics and integrity
  • Courageous and able to persevere through challenges
  • Able to flex schedule as needed to accommodate international merchants
  • Manage book of business, engaging directly with merchants in training sessions to deliver the detailed packaged services they purchased from BigCommerce
  • Customize delivery of sessions to address client needs and business goals while ensuring consistent delivery of BigCommerce services
  • Be the expert - possess a deep understanding of BigCommerce (i.e. products, services, app partners) and provide eCommerce industry information to clients regarding eCommerce growth strategies such as conversion, multi-channel selling (Amazon, eBay, Facebook), web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), etc
  • Stay current with the latest trends in internet technology and eCommerce
  • Become industry certified in key areas of the platform; including Omni-Channel, Marketing, and Design
  • Professional maturity to work with merchants ranging from Small Business up to Enterprise; domestic and international
  • Build your expertise in BigCommerce partners to enable you to recommend the appropriate products and solutions to fuel merchant growth
  • Maintain a highly professional engagement with clear communication, effective documentation, and personable interactions with merchants
  • Collaborate with team mates throughout BigCommerce to ensure the highest level of customer experience
  • Achieve KPIs of client facing hours, satisfaction surveys returned, cases closed and more
  • Key member of the development team for new launch and growth packages; working with internal experts to build and deliver new services for our merchants
SaaS service provider for ecommerce