Spa Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. 

The Spa Manager role:

We are looking for an Spa Manager with a strong Spa and Wellness background who will work closely with the various hotel departments in the overall success of guest satisfaction. This role will oversee the day to day operation of the Spa and all associated areas. Reporting to the Director of Rooms, the Spa Manager provides positive leadership and effectively manages Spa employees as well as ensuring compliance with all Four Seasons standards.

Job Functions:

• Manage and oversee all Spa areas (Spa, Fitness Center, Retail, Pool)
• Interview, train, coach, schedule, and conduct Performance Evaluation and disciplines   the Spa staff when needed
• Maintain the operating criteria/Spa concepts utilizing Four Seasons standards and policies
• Work closely with other hotel departments to maintain the common vision of guest satisfaction
• Control the goods, inventory, storage, and all other materials/assets of the department
• Maintain a safe, healthy, and desirable work environment within the Spa for guests and employees
• Interact with guests, providing full knowledge and assistance with any of their needs or questions. Follow up on any problems, guest requests or special requirements.
• Utilize all computer systems
• Issue recommendations regarding annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data
• Other tasks or projects as assigned by hotel management and staff

Preferred Qualifications:

• Minimum of two years Spa management experience
• Reading, writing, and oral proficiency in the English language
• Thorough knowledge of service, cost control, labor controls, and merchandising
• Excellent personal presentation, interpersonal skills, and problem solving skills
• Strong management and development skills are essential
• Solid knowledge of Spa operations including systems
• Must have the proper legal documents to work in the United States.

What to Expect:

• Salary Range: $80K to 90K
• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Fully paid for medical, dental, and vision insurance for employee and plus one.
• Holiday, vacation, and sick pay.
• 401k participation with a company matching program.
• Complimentary stays at Four Seasons worldwide (subject to availability).
• Free employee meals prepared by the culinary team.
• Complimentary dry cleaning of employee uniforms.
• Free employee parking

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf