Tech Manager

So, what’s the role all about?

This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products.

We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers.

How will you make an impact?

Lead the development of an enterprise-grade SaaS software product.

Be the people manager for a software development team, including developers, testers, DevOps engineers, other roles.

Work with the line of business to define the product roadmap and strategy.

Lead the development of short, medium, and long-term plans to achieve strategic objectives.

Work closely with product managers, technical architects, technical writers, and software engineers to define/develop features big and small for our products.

Lead the teams' delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary.

Be accountable for the quality of the product by ensuring best quality engineering practices are followed including (but not limited to): unit tests, test automation, code reviews, and secure development practices.

Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc.

Provide worldwide support to our customers.

Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload.

Design and present projects to improve current process and overall platform.

Have you got what it takes?

BE/BTech in computer science/ME/MTech/MBA optional

14+ years of experience in Software Engineering.

Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.

Experience developing and supporting multi-tenant cloud-native software delivered as-a-service (SaaS).

Good exposure to cloud architecture and associated design patterns for development, deployment, and maintenance.

Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.

Familiar with Quality KPIs and SLAs for SaaS applications.

Good knowledge of C# (preferred) or Java and web technologies

Good knowledge of web technologies, such as Angular, JQuery, CSS3, HTML5

Experience with NoSQL and Big Data solutions

Experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).

Experience working in a global product software company for enterprise customers (Fortune 100 companies).

Experience working abroad or with global teams is preferred.

Demonstrated ability to deftly influence others, especially in sensitive or complex situations.

Deep experience with agile software development techniques and pitfalls.

Excellent communication skills, problem-solving and decision-making skills.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6580
Reporting into: Director
Role Type: People Manager