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Manager, Client Services
Posted on 12/17/2021
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
  • 5+ years experience in account management/client services at an ad tech company or media planning at an agency
  • Experience in display and video advertising with a premium publisher or agency
  • Analytical, project management, deadline-drive, and process-oriented personality
  • Self starter, comfortable working in fast-paced, growing environment
  • Full sales cycle experience preferred
  • Collaborator mentality, willing to proactively work with coastal markets to gain insights and grow marketplace
  • Resourceful and solutions oriented
  • Experience with website and app analytics tools like GA, Omniture
  • Experience with Salesforce, Excel, PowerPoint
  • Familiar with commercial digital ad serving tools for video and display
  • Leverage a deep understanding of the Account Management role to lead a team of account managers who would manage the day to day service deliverables
  • Responsible for team wide initiatives, standard operating procedures and ensuring the team is properly supporting business development to meet revenue goals
  • The role includes taking a leadership role to coordinate efforts between other cross-functional teams as necessary. The position frequently interfaces with Sales, AdOps, Product and Research
  • Manage campaign escalations and ensure appropriate resolution. A balance of strong campaign management experience, an ability to build and lead highly efficient teams and the ability to build strong relationships with partners in the Roku organization will be key to the candidate's success
  • Responsible for direct day-to-day management of account management team including defining role responsibilities, cross-team collaboration, workflows, and career + skill development
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
  • Possess excellent organizational, interpersonal, and influential written and verbal communication skills
  • Ability to quickly form relationships usually by telephone or email
  • Ability to collaborate cross-functionally; ability to exercise judgment and flexibility in balancing
  • Positive and confident disposition when responding to frequent deadlines for multiple customers (internal and external)
  • Contribute to definition and design of tools, standard operating procedures and processes
  • Lead the hiring process for account management in order to hire quality talent for the account management team
  • Participate in hiring process for other roles across Ad Sales Revenue Operations teams as needed
  • Focus on ensuring account management engagement and motivation remains high
  • Responsible for addressing and course correcting performance or staff issues. Responsible for the successful onboarding of new team members
  • Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value in support of the clients advertising goals
  • Collaborate with ad sales AEs on new business sales presentations and QBRs, thoughtful & creative future recommendations, and custom ideation, including leading the charge on upsells

1,001-5,000 employees

Streaming platform for television
Company Overview
Roku's mission is to be the TV streaming platform that connects the entire TV ecosystem around the world. The company connects users to the streaming content they love, and we enable content publishers to build and monetize large audiences and provide advertisers with unique capabilities to engage consumers.
  • Unlimited vacation days
  • Medical, wellness, and financial benefits
  • Free snacks and access to fitness center at headquarters
Company Values
  • High performance
  • Proud to work here
  • Trust and responsiblity
  • Talent
  • Communication and context
  • World class product
  • Simple process
  • Excellent partnerships
  • Content standards
  • High ethical standards