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Program Manager, Customer Centricity Strategy
Posted on 6/28/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Data Analysis
Management
Requirements
  • Partner cross-functionally with other teams to execute journey action items, and deliver on goals
  • Support the project management planning process for customer initiatives, including executing initiatives across the business and driving timely results
  • Collaborate with analytics partners to review success metrics
  • Work closely with CX, VIP, Product, and Technology partners to understand business objectives and the steps needed to achieve them
  • Communicate and track decisions, progress, risks, issues, and retrospectives for assigned journey(s)
  • Balance resources, time, and scope to deliver on very high-quality standards
Responsibilities
  • Above all else, you must have a passion for improving the customer/player experience, solving problems, and driving collaboration across teams
  • 5+ years of project management or related experience
  • Bachelor's degree in related field
  • Excitement around building and developing the customer centricity program
  • Must have an entrepreneurial mindset; be hands-on and driven to get things done
  • Demonstrated ability to solve complex problems and be decisive
  • Excellent written and verbal communication skills
  • Ability to work both independently and effectively partner cross functionally in a highly matrixed environment
  • Desire to work cross functionally, develop recommendations, influence, and build consensus
  • Passion for driving results and ability to interpret data and insights
  • Project management certification(s) preferred
  • Solid understanding of agile work methodologies and continuous improvement processes preferred
DraftKings

501-1,000 employees

Sports betting platform
Company Overview
DraftKings provides online daily and weekly fantasy sports contests for cash prizes in major sports.