Field Service Engineer 2

Job Description Summary

SVG is committed to designing active imaging systems that help surgeons visualize anatomy and lesions, guide interventions, and navigate inside the human body. Our mission at SVG is to change the standard of care in surgical interventions with real-time visual guidance, giving surgeons the information needed to immediately make critical decisions.

Now, SVG is advancing its mission with GE Healthcare. Together, we will reach more customers and continue to empower surgeons to make critical decisions that allow for better care, faster procedures, and reduced complications.

This job is remote; located in Minneapolis/St. Paul, MN
Relocation is available

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Reporting to the Regional Field Service Manager, the primary responsibility of the Field Service Engineer is to provide Field Service technical support activities including installation, repair, preventative maintenance, and software upgrades. Ensures the highest level of field service to customers as the industry leader in intraoperative ultrasound systems. This is a Field Service Engineering based role which requires daily travel and technical skills.

Responsibilities: 

• Territory: IA, MN, ND, NE, and SD - Candidate must live in the Minneapolis/St Paul area.

• Installs and sets up intraoperative ultrasound equipment which includes systems and transducers at customer location, preparing equipment for clinical use.

• Installs or replaces parts to repair equipment as well as other components according to manufacturer specifications.

• Operates systems and software to analyze malfunctions, resolve problems, and return equipment to optimal performance. 

• Performs recommended preventive maintenance, calibration, and certification according to manufacturer specifications.

• Interprets service manuals and uses standard test instruments and hand tools.

• Consults with customers to advise on best practices for equipment maintenance.

• Apply customer management skills and expertise to manage and resolve customer needs.

• Advises management regarding customer satisfaction, product performance, and suggestions for product improvement.

​Qualifications

• Associates degree in Biomedical Engineering, Electrical Components or related technical degree. Bachelor’s degree preferred. In lieu of an Associates or Bachelor’s degree, a minimum of 2 years experience in the medical device industry, field service engineering, customer facing repair, product maintenance, or medical device remote support. 4 years is preferred.

• Computer expertise, familiarity with Windows OS, and demonstrated expertise with hardware and software troubleshooting.

• Self-motivated, takes initiative, and the ability to work independently, without direct supervision.

• Strong oral and written communication skills with a professional and confident demeanor.

• Attention to detail, analytical and problem-solving skills.

• High passion and comfort level with software and technology in general.

• Ability to Travel up to 75%.  

• Provides phone support and troubleshooting assistance to customers according to service policy.

• Identify and escalate priority issues per Quality specifications.

• Accurately process and record customer requests using company designated CRM software.

• Deliver and facilitate training to Biomed/Clinical Engineering departments, as required. 

• Maintains service call workspace and is able to meet all KPIs for the month.

• Prepare service documentation to meet Company requirements and support regulatory compliance.

• Responsible for all inventory items provided and utilized for servicing equipment, advising management when inventory items are at the minimum level

• Will be required to register and maintain compliance with one or more vendor credentialing organizations as deemed by various customer hospitals/health systems     

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $74,160.00-$111,240.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.