Full-Time

Student Success Advisor

UK

Updated on 5/16/2024

Boundless Learning

Boundless Learning

11-50 employees

Customizable digital courseware for educators

Education

Junior

London, UK

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 4-year degree from an accredited institution and/or appropriate combination of education and significant experience
  • Experience building relationships with customers/students and internal stakeholders
  • Experience with customer/student centric processes and support levels
  • Excellent written and oral communications skills
  • Proficiency with Microsoft Office and IT Systems
  • Ability to communicate and collaborate with people from a diverse range of cultural, educational, and professional backgrounds
  • Ability to work flexibly with some late night and weekend coverage
  • Proven experience achieving on target results in a customer service role
  • Higher Education experience and/or Knowledge of the Higher Education industry
  • Experience in Salesforce CRM
Responsibilities
  • Deliver prompt response rates and high levels of proactive outbound communication to provide comprehensive non-academic information, advice and guidance
  • Consistently achieve personal teaching period student retention targets and high levels of student satisfaction
  • Actively promote continuous study to achieve graduation in a timely manner and identify students at risk of failing to achieve their study goals
  • Enthusiastically re-engage students who are taking a break from study and ensure they recall their original study goals
  • Act as a programme specialist, ensuring extensive knowledge in a particular curriculum area and university policies, regulations, and support services
  • Welcome new students to their programme, efficiently building rapport and demonstrating high levels of knowledge and pastoral support
  • Develop and maintain relationships with a student base, delivering high levels of support as students navigate online study
  • Establish and maintain excellent relationships throughout the Student Success team and help develop effective processes for student support
  • Maintain detailed and accurate student records on a customised Salesforce CRM system
  • Act as an ambassador in representing the International Student Success team on global projects and be a positive advocate for change
  • Demonstrate Boundless Learning Values and act as a Brand Ambassador

Boundless Learning offers a compelling workplace for those passionate about education technology. With over 30 years of experience, this company excels in providing customizable digital courseware that enhances student outcomes through personalized online learning experiences. Employees at Boundless Learning contribute to a culture that values advanced technological applications in education, making it a leader in its field and a pioneer in adopting new educational technologies.

Company Stage

Series A

Total Funding

$9.7M

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

116%

1 year growth

160%

2 year growth

116%