Full-Time

Director of Support

Posted on 8/16/2025

Owner.com

Owner.com

201-500 employees

All-in-one platform for restaurant management

Compensation Overview

$160k - $190k/yr

+ Equity Package

Remote in USA + 1 more

More locations: Remote in Canada

Remote

Category
Customer Experience & Support (2)
,
Required Skills
Salesforce
Data Analysis
Requirements
  • A seasoned customer support leader with experience managing global, multi-tiered teams in a high-growth, tech-enabled environment.
  • Proven ability to scale support operations and lead through complexity while maintaining service quality and team morale.
  • Deep understanding of support systems and tools (e.g., Salesforce, Talkdesk, AI chatbot platforms), with a strong grasp of performance metrics, SLAs, and QA standards.
  • An influential communicator and cross-functional collaborator who can advocate for customer needs and shape the broader company strategy.
  • Experience managing vendor or BPO relationships, particularly with chatbot or automation support partners.
  • Empathy-driven leadership style with a passion for the restaurant industry and a commitment to delivering value driving support at scale.
  • Extremely data driven, with proven track record of influencing product development at previous companies.
Responsibilities
  • Set and scale the operational strategy for our global, omni-channel support function to deliver consistent, high-quality experiences around the clock.
  • Foster a high-performance culture by developing frontline leaders, optimizing team structure, and aligning KPIs to business goals.
  • Act as a strategic partner to Product and Engineering, translating customer pain points into actionable insights that improve our platform.
  • Ensure operational resilience by identifying and resolving single points of failure and optimizing the relationship with our AI chatbot BPO partner.

Owner.com provides an all-in-one platform for restaurant owners to manage their digital presence and direct customer relationships by unifying online ordering, reservations, and customer communications in a single subscription service. Owners use a central dashboard to set up online ordering, reservations, menus, and messaging, and to track analytics and customer data. It differentiates by helping restaurants reclaim control away from third-party services that charge fees, offering an integrated, affordable bundle. Their goal is to help small and medium-sized restaurants grow direct relationships with customers and streamline digital operations.

Company Size

201-500

Company Stage

Series C

Total Funding

$185.7M

Headquarters

Palo Alto, California

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Over 10,000 restaurants use Owner, supporting category traction and proof of demand.
  • AI-led GTM shows high per-rep productivity and efficient sales scaling.
  • A Shopify executive joined as Chief Design Officer, strengthening product polish.

What critics are saying

  • Toast's bundled POS stack makes Owner's standalone subscription easier to replace.
  • DoorDash and other delivery platforms can neutralize Owner's fee-saving value proposition.
  • Independent restaurants churn quickly, so small acquisition slowdowns hit recurring revenue hard.

What makes Owner.com unique

  • Owner bundles websites, online ordering, marketing, loyalty, and branded apps.
  • A flat $499 monthly plan simplifies pricing for independent restaurants.
  • The company positions itself as the AI growth system for restaurants.

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Benefits

Health Insurance

Unlimited Paid Time Off

Company Equity

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-5%

1 year growth

-4%

2 year growth

-8%
Retail Technology Innovation Hub
Nov 4th, 2025
Shopify veteran Darrin Henein joins restaurant software startup Owner.com as Chief Design Officer

Shopify veteran Darrin Henein joins restaurant software startup Owner.com as Chief Design Officer. Online ordering and restaurant marketing system specialist, Owner.com, has appointed Darrin Henein as Chief Design Officer. He was previously at Shopify where he spent almost ten years, most recently serving as Vice President of Design. In a LinkedIn post, he said: "Over the past few months, I took time to pause and reflect - to think deeply about what I wanted from the next chapter of my career. I wasn't in a rush. I had the privilege of connecting with so many brilliant people and teams. But my first conversations with Owner stood out immediately. Their passion for the mission - and the calibre of the team they've built to pursue it - was impossible to ignore." He added: "I spent nearly a decade leading design at Shopify, where we built products that empowered the everyday heroes: entrepreneurs, small business owners, and the people who power our local economies. Finding another company so deeply committed to helping owners thrive in this new era felt like coming home, to continue the work on a mission I care so deeply about." Henein concluded: "My commitment is to build an environment where design and designers can truly thrive: where craft is paramount, and where we leverage our skills to show the world a new future. Where every team member is raising the bar higher and inspiring their peers. Where curiosity drives innovation, where we have fun, and where we push each other to do the best work of our careers - together." The company announced the new valuation in May following a $120 million funding round, and said it would use the cash to create a Shopify for local business owners, beginning with restaurants. We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times. Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson. In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: "This is the awards' fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA's HQ in the West End." "But I'm conscious of the fact that, to quote the legend that is Taylor Swift, You're only as hot as your last hit, baby. So, this year we've moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records." He added: "This year's submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable." Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.

Under30CEO
Sep 22nd, 2025
Owner.com Raises Funding to Equip Small Restaurants with AI Tools

Adam Guild’s restaurant technology startup Owner.com has secured a new round of funding from prominent investors including Naval Ravikant, Jack Altman, and Jason Lemkin. The investment aims to help the company expand its artificial intelligence capabilities designed specifically for independent restaurant operators. The funding round brings together notable figures from the technology and venture capital sectors to support Owner.com’s mission of providing small restaurants with advanced technological solutions. While the exact amount raised was not disclosed, the backing from high-profile investors signals strong confidence in the company’s direction. Empowering Independent Restaurants Owner.com has positioned itself as a platform that gives independent restaurants access to AI technologies that were previously available only to large chains with substantial technology budgets. The company’s tools help small restaurant owners compete more effectively in an increasingly digital marketplace. The platform offers various AI-powered features that assist restaurant owners with operations, marketing, and customer engagement. These tools are designed to be accessible and practical for small business owners who may lack technical expertise or resources for custom technology solutions. Notable Investor Lineup The investor group represents significant experience in technology startups and scaling businesses: Naval Ravikant – AngelList founder and prominent angel investor known for early […]

Insider
Jun 19th, 2025
Owner raises €120M, hits €1B valuation

Owner, a startup creating software for restaurants and small businesses, quintupled its market value in a year, surpassing €1 billion. It raised €120 million in its latest funding round led by Meritech Capital and Headline, with participation from Alt Capital and Day One Ventures. The company aids restaurants in enhancing online visibility and converting visitors into paying customers, with over 10,000 establishments using its services. Owner plans to expand into other business sectors.

36Kr
May 16th, 2025
Owner: $120M Funding for AI Restaurant Tech

A new unicorn company, Owner, has emerged, known as the "Shopify of the restaurant industry." Owner provides full-stack digital solutions for restaurants, similar to Shopify's services for consumer brands. In just three years, Owner has served over 10,000 restaurants, helping them achieve a 30% increase in online revenue growth. The company recently secured $120 million in funding.

Owner.com
May 14th, 2025
Owner.com Series C Memo

An inside look at our $120M Series C round. Read this memo to learn about our vision, how we're going to use this round of financing and what we're doing next.

INACTIVE