Sales and Marketing System Analyst

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

The Opportunity:

We are seeking a Sales & Marketing System Analyst to join the Four Seasons Resort Scottsdale. This role supports the Sales and Marketing Department, ensuring that the property’s Delphi system meets corporate standards along with all departments using Amadeus Sales & Catering (rooms, catering, reservations, accounting, banquets, etc.) are complying. This person will have strong leadership, interpersonal and analytical skills is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service. Prior experience a similar or related position in the hospitality industry.

Tasks:

• Maintain Amadeus Sales & Catering system (Golden S&C), which includes, but not limited to, menu input, average check update, BEO training, Room inventory, taxes. 
• Run all required weekly/monthly reports (including, but not limited to; Owners month end report, Owners forecast report, Corporate Month End, production reports, cancelation and attrition reporting, Sales & Catering Daily activities report, pace report, function room occupancy, availability reports, accounts lists, etc). 
• Assist DOM on daily, monthly reports and meeting minutes. Reconcile all contracts checked and data are correct. Write/run reports associated with Sales & Catering needs and/or mailings.
• Reconcile Banquet Check, Daily Audit and Amadeus Sales & Catering (Golden Sales & Catering) for conflicts.

• Responding to general inquiries and the preparation of proposals and contracts. 
• Ensure data accuracy and adherence to standards. Provide training individuals or group on new or existing standards as necessary.
• Use Birchstreet to order and track supplies for department, process other invoices related to Sales & Marketing, including setting up new vendors into the system
• Answering phones, responding to email, and directing incoming leads or inquires to appropriate managers to our luxury brand standards.
• Maintain systems administration and user access
• Responsible for daily uploading of data to productivity software (On Track).
• Monitor and ensure accuracy of group pickup; problem solving if interface does not report correctly.
• Coordinating and processing group documents including contracts, addendums, amendments, pick-up reports, attrition reports, and other information related to group business.
• Providing resort site tours.
• Maintaining organized sales records and documentation.
• Assist with training of new department colleagues for the Golden S&C system as needed.
• Answering client and guest questions.
• Working with staff members from other departments such as marketing, housekeeping, rooms, food & beverage, finance, catering and leisure sales.
• Assist Directors & Managers with preparations related to travel, site visits and other business related client engagement opportunities.
• Other duties as assigned.

• Respond according to the crisis management plan to any resort emergency or safety situation.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets or teardowns.
• Help develop and train on new Sales & Catering Procedures such as the Inquiry System, room diagram software, etc.

What we ask for:

• The ability to operate computer equipment and office equipment. Some of the current essential systems include: Microsoft programs (Word, Excel, and PowerPoint), internet and intranet, Micros Opera and Amadeus Sales & Catering.
• The ability to read, speak and write English at a professional level.
• The ability to compose business correspondence, both electronic and printed.
• An analytic mindset and attention to detail
• High school or college education.
• One to two years of employment in a similar or related position with Four Seasons or other hospitality organization.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf