Policy Escalation Specialist

• Own and manage policy escalations, driving consensus across all stakeholders.
• Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
• Develop knowledge across all product areas to ensure faster and more efficient resolution. Create and implement preventive solutions, including collaborating with Engineering on tools.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in applying policy to online content, with making judgment calls regarding appropriate and violative contents.
• Experience with working in an operations-oriented organization.
• Ability to work non-standard, on-call rotation weekend and holiday hours.

Preferred qualifications:

• Experience in working with international issues across multiple geographies, including freedom of expression, child safety, or online controversial content.
• Experience in content policy, anti-abuse and reviewing online content.
  
• Experience with spreadsheets, databases, SQL, and data analysis.
  
• Excellent problem-solving and thinking skills with attention to detail in a changing environment.

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

The YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. The Rapid Response team oversees and manages escalations across all YouTube product areas.

In this role, you will work across Trust and Safety and YouTube to ensure that we address escalations holistically. You will provide management of escalations, creating a pathway to resolution, and communicating with stakeholders as well as our executive team. You will develop preventative solutions to address future escalations, and help assess risk to the YouTube platform. You will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in applying policy to online content, with making judgment calls regarding appropriate and violative contents.
• Experience with working in an operations-oriented organization.
• Ability to work non-standard, on-call rotation weekend and holiday hours.