Global Laboratory Segment Director
Posted on 12/7/2022

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Yellow Springs, OH, USA • College Station, TX, USA
Experience Level
  • Develop global strategies and product road maps, and product plans to meet the Global Lab Segment's business objectives, in alignment with Xylem's and Xylem Analytics strategies and objectives
  • Monitor and ensure the financial health of Xylem's lab segment, including growth, profitability, and product line vitality
  • Manage and execute Product Management functions including product portfolio, pricing, and marketing actions. Transfer segment requirements, regulatory requirements and market intelligence into actionable and profitable products and service developments in close corporation with R&D. Drive project prioritization in alignment with the business stakeholders to obtain results
  • Run Voice of the Customer exercises to identify, define and prioritize new product development that result in products and features that meet customer needs and solves their problems
  • Analyze market and technology trends to ensure that product development projects are relevant to current conditions and aligned with overall Xylem strategy
  • Develop and communicate strong value propositions that showcase our product line capabilities, technologies, and problems solved
  • Generate marketing materials (content and sales tools) to support product launches, sales and marketing activities. Work with Marketing Communications to achieve marketing KPI's
  • Develop training materials and provide product training to customers, external teams and distribution partners
  • Build strong relationships with key customers, partners, and influencers, and represent the company at events/tradeshows
  • Engage with global sales teams on a regular basis to ensure proper alignment. Communicate product, market and competitive information on a monthly basis to the sales team
  • Provide input into the OPS (S&OP and forecasting) planning process. Set sales and orders goals by produce line and category
  • Engage Quality, Operations, and Technical Services team on a regular basis to consolidate customer feedback, proactively respond to emerging issues, and improve the customer experience
  • Participation in Xylem Watermark volunteer activities
  • Four-year college degree in Business, Marketing, Science/Biology or Engineering
  • 7+ years product management, business development, marketing and/or managerial experience
  • Strong business acumen
  • Ability to lead and work effectively in cross-functional teams
  • Persuasiveness - Ability to create enthusiasm around ideas
  • Experience with leading diverse teams, and working across larger international organizations to build alliances and collaborate efficiently
  • Customer service oriented - Proven ability to work constructively with customers
  • Strong oral and written communication skills
  • Self-motivated and ability to work independently
  • Ability to interpret/analyze data and translate findings into strategic planning information
  • Ability to perform as both a strategic thinker and tactical planner
  • Comfortable using business technology
  • Lead the global team of product managers and product marketers within the Global Lab Segment to ensure a highly engaged and customer focused team that delivers on strategic and annual business objectives
  • Provide visibility to achievements and issues through regular reporting of overall segment health and program progress
  • Set employee performance objectives, conduct performance reviews, and recommend pay actions
  • Monitor expense budgets
Desired Qualifications
  • Four-year college degree in Science, Engineering or Business with a technical background
  • Experience from the Lab market. Technical experience in a role or working with analytical instrumentation is preferred
  • Strong oral and written communication skills in English
  • Comfortable using technology
  • Flexibility to manage dynamic priorities and multiple projects simultaneously
  • Prior VOC and strategic planning training and experience