Technical Integration Specialist

Essential Functions

• Perform technical research of customer issues, especially by analyzing data and understanding the associated functionality, and provide context and direction to development teams.
• Work with customers and integrated 3rd party vendors to resolve integration issues.
• Work with 3rd party vendors on integration inefficiencies and options for improvement.
• Contribute to, and maintain, a knowledgebase of integration FAQs.
• Support customers and 3rd party vendors on usage and best practices of our APIs.
• Resolve configuration-based defects and other defects not requiring development.
• Bridge technical communication between escalated customers and product development teams.
• Act as a technical liaison between Implementation, Development, and Product Management to help identify and resolve high impact issues.
• Develop and maintain an expert level of proficiency in all technical facets of our API solutions.
• Leverage API performance and usage metrics to ensure healthy integrations.

Minimum Requirements

• 4+ years of experience supporting/developing SaaS B2B APIs and interoperability technologies.
• Strong experience with interoperability standards, especially HL7 FHIR.
• Strong understanding of RESTful APIs (specifically Postman), JSON, XML, HTTPS, and API security best practices.
• Problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Self-motivated and a self-starter with a strong sense of urgency and personal accountability.
• Excellent critical thinking skills and demonstrated problem solving with the ability to think strategically and creatively.
• Strong application knowledge, understanding how solution functionality works within the context of a technical environment.
• Desire to work in a fast-paced, success-driven team environment.
• Good project management skills and the ability to work independently as well as in a team environment.
• Creativity, motivation, and a strong attention to detail.
• Familiarity with Jira and Agile software development.
• A customer-centric approach to problems.

Preferred Qualifications

• Bachelor’s degree or certification in a technical field related to software engineering.
• Prior experience with healthcare operations or IT experience is a plus.
• Certification in API management or related technologies.
• Experience developing solutions for the 21st Century Cures Act.

Working Environment/Physical Demands

• Remote
• Long-distance or air travel as needed
• Activities require a significant amount of work in front of a computer monitor.

Total Rewards

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Generous annual bonus opportunity
• iCREATE Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options