Market Operations Associate

Job Description

• Learn and complete required agency training courses offered by managers, vendors and online modules related to media, research, media billing and personal skills development.
• Master the full-range of media systems required for the role, including planning and billing.
• Evidence strong understanding of media planning and buying fundamentals, including terminology and mathematical formulas, required to planning and buying of offline and digital media.
• Maintain and manage assigned projects and manage internal team communication on timely/consistent basis
• Demonstrate proficiency with a client’s media planning and billing processes and maintain positive relationships with vendors and co-workers who support the media billing function (e.g. internal accounting and vendor sales departments)
• Maximize the use of agency resources to tools to gather and analyze research to support recommendations
• Demonstrate initiative by identifying ways to improve the work product
• Serve as a primary point of contact for client’s (Associate Brand Manager level) day-to-day requests
• Work in partnership with our local operations, as needed, to deliver against client needs
• Support local teams by helping to answer their questions and by sharing best practices and cases studies from other markets
• Ensure that client relationships continue to be strengthened by the quality of deliverables and client satisfaction with the work.
• Learn the agency’s scope-of-work required by the client and understand how the Media Associate role contributes to the expected deliverables.
• Understand the metrics in annual agency evaluations and the action plans in place to improve performance
• Maintain an in-depth knowledge of a client’s business, both from a current situation and historical perspective
• Actively listen to clients and help identify opportunities
• Deliver consistent high-quality work
• Be recognized as a source of information for clients particularly related to the daily stewardship of their media budgets.
• Develop a strong understanding of media research resources, including its capabilities and limitations
• Consistently able to articulate company and group mission as well as group goals and individual goals.
• Embody the agency’s values in work and collaborative efforts
• Ensure participation in every step of the performance assessment process

Qualifications

• Bachelor’s degree from a four-year college or university
• Excel proficient
• Strong organizational skills
• Detail-oriented
• Excellent written and verbal communication skills
• Ability to actively participate and eventually lead telephone and skype-based meetings
• Bilingual, English and Spanish
• Ability to prioritize and organize projects for self to meet internal and external deadlines
• Digitally savvy; an active internet and mobile user
• Demonstrate initiative and desire for learning, with ongoing interest in understanding emerging trends in media, marketing and communications
• Collaborative approach and willingness to contribute to teamwork
• Demonstrate leadership skills and growth potential for future supervisory roles
• One year of media/communications planning experience (Beneficial but not mandatory)