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It Support Specialist
Posted on 3/25/2022
San Diego, CA, USA
Experience Level
Desired Skills
Customer Service
Visual Studio
Windows OS
  • Ability to identify and resolve problems in a timely manner; captures and analyzes information thoughtfully
  • Strong in client hardware and software; strong email/messaging troubleshooting experience; mid to advanced-level understanding of Windows OS
  • Skills in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.)
  • An open mind to understand and communicate system concepts to end users and technical teams
  • Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) - NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry standard methodologies; Linux and Mac OS experience are both a strong plus
  • Provide helpdesk-level coverage and support for internal clients. Coordinates, diagnoses, and fixes incoming employee requests for support according to established process
  • Tackle technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged
  • Provide timely resolution of problems or partner concern on behalf of customer to appropriate technical personnel
  • Develop, documents, and implements standard operating procedures and customer service guidelines relating to IT support
  • Perform first and second level support and solving problems for workstation and mobile systems
  • Interact directly with end users in peril, lead and resolve incidents in an efficient manner, maintaining the highest levels of customer support and response and documentation
  • Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams
  • Organize the unorganized, communicate thoroughly and optimally in both written and spoken forms across the organization
  • Work proactively to resolve potential issues existing in the environment. Apply performance tuning techniques where applicable
  • Research new trends and technologies leading to testing and justification for deployment
  • Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies
  • Perform inventory management of team resources; apply workstation build technologies; configure and handle user account provisioning and permissions
  • Be eager to grow and develop new skills and accept special projects as needed
  • Engage efficiently with others on varying technical competency, vendors, management, and staff
  • Handles exciting demands and changes approach or method to best fit the situation
  • Takes ownership for own actions; Keeps commitments; Commits to required work when vital to reach goals; Completes tasks on time or advises appropriate person with an alternate plan. Is actively available to respond when needs arise
  • Volunteers readily, undertakes self-development activities and seeks increased responsibilities; asks for and offers help when needed
  • Operates across multiple projects concurrently and assumes responsibility for implementation of projects
  • Bring appreciation and experience in platform/computer/video gaming - preferred
PlayStation Global

5,001-10,000 employees

Online multiplayer gaming and digital media delivery service
Company Overview
Playstation's mission is to deliver new joy, excitement and awe to everyone. The company builds software and hardware for gaming consoles and content.
  • Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings
  • Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching
  • Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events
Company Values
  • Dreams & Curiosity: Pioneer the future with dreams and curiosity
  • Diversity: Pursue the creation of the very best by harnessing diversity and varying viewpoints
  • Integrity & Sincerity: Earn the trust for the Sony brand through ethical and responsible conduct
  • Sustainability: Fulfill our stakeholder responsibilities through disciplined business practices