Catering & Conference Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About the role

The Catering & Conference Services Manager is responsible for planning and executing exceptional events while maximizing revenue and guest satisfaction. They negotiate with clients to create compelling event proposals, manage all event logistics, and oversee the execution of banquets and conferences, ensuring a seamless experience. This includes preparing banquet event orders (BEOs), coordinating with internal teams, and liaising with external vendors to meet client needs. They also optimize the use of event spaces, supervise team members, and maintain high service standards throughout the planning and event stages.

The role requires creativity, strong organizational skills, and the ability to multitask under pressure. The manager must balance client expectations with the hotel’s financial goals, addressing challenges as they arise to ensure successful outcomes. By fostering collaboration among teams and delivering personalized service, they play a key role in creating memorable guest experiences and maintaining the hotel’s reputation for excellence.

What you will do

• Coordinate all requirements for various conference groups booked by the Sales and Catering Departments.
• Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues.
• Ensure satisfaction of client at the outset of all events.
• In this role, the Conference Services Manager will also be responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process, ultimately ensuring their satisfaction.
• Communicates the needs and expectations of the client with all departments in the hotel.
• Ensure successful execution of groups, beyond the clients’ satisfaction.
• Collaborate with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.

What you bring

• At least 2 years of hotel catering and conference services experience, preferably in a luxury hotel or resort.
• Previous leadership experience. Ability to negotiate, organize, and delegate well.
• College degree preferred within hospitality management or similar.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and Delphi preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

  
What we offer

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule & Hours

This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays.

Compensation

85,000 - 90,000 Annual Salary

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf