The Challenge

Be part of a global IT Support team in providing world class support to our employees across all their IT needs. You will support the user base and will collaborate with your global team on initiatives.

Your Mission

In this role, you will have an appreciation for technology, fundamental technical skills, and the desire to problem solve and think logically.

You will be managing incoming support tickets for IT systems and equipment, providing proactive support, and resolving matters within SLA timeframes.

You will configure, install, and monitor systems, maintain inventory and assets, participate in document best practices, logging of incidents, service requests and changes.

You Are

You are someone with a passion and curiosity for technology, deep technical skills, and the ability to solve complex problems. You have excellent verbal and written communication skills and the ability to address user needs in a timely and professional manner. The ideal candidate will be a technical resource and mentor for their peers, and will lead key tasks such as managing projects, driving IT service delivery, and documenting best practices and procedures.

This is a hybrid role that will require you to occasionally work on-site at OneTrust’s San Francisco office

Your Experience Includes

• At least 5 years in an IT Support/Administrator role in a global company
• Strong experience supporting and troubleshooting Windows and macOS hardware and software
• Working knowledge of Microsoft Azure AD and Microsoft 365
• Experience with automation and scripting
• Experience in a cloud native company supporting SaaS like Salesforce, Zoom, Atlassian, Monday.com, etc.
• Experience providing support for iPhone and Android devices
• Familiarity with ITSM ticket tracking tools such as Jira
• Ability to work collaboratively in a team environment supporting global employees in both in-person and remote settings

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. #LI-Hybrid

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.