Service Desk and Servicenow Developer

Service Desk and ServiceNow Developer

Key Role:
Work with our Cybersecurity Service Desk support team for an IC client. Leverage expertise to develop, maintain, and optimize our Service Desk Now ticketing system for IT trouble calls. Leverage technical skills and expertise with ServiceNow development, and deliver effective solutions across broad enterprise IT environments.

Basic Qualifications:

• 2+ years of experience with ServiceNow service desk development

• Experience designing, configuring, and developing ServiceNow applications to enhance the IT ticketing system and ensure efficient handling of trouble calls

• Experience in implementing, configuring, and supporting ServiceNow or service desk systems in an IT environment and managing integrations between ServiceNow and other IT systems

• Experience customizing workflows, scripts, business rules, UI policies, client scripts, and notifications within the ServiceNow platform to meet operational requirements

• Experience with conducting testing of new solutions, participating in user acceptance testing (UAT), and supporting deployment

• Knowledge of ITIL processes and ServiceNow ITSM applications

• Ability to work closely with IT staff and stakeholders to understand technical needs, gather requirements, and develop tailored solutions

• Active TS/SCI clearance; willingness to take a polygraph exam

• HS diploma or GED and 7+ years of experience in an IT environment, Associate’s degree and 5+ years of experience in an IT environment, or Bachelor’s degree and 3+ years of experience in an IT environment

• DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification, including Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND

Additional Qualifications:

• Experience creating and maintaining technical documentation for configurations, customizations, and system integrations

• Experience in JavaScript, HTML, CSS, and other web development languages

• Experience with Agile development methodologies

• Experience with IT Operations Management (ITOM) or IT Asset Management (ITAM)

• Knowledge of data privacy and security standards in an IT environment

• Ability to identify opportunities for workflow automation and process improvement to enhance the IT trouble call process

• Ability to provide second-tier support for enterprise cybersecurity enterprise systems, help to troubleshoot issues, alignment to proper service groups for resolution and manage ticket and incident backlog for timely resolution

• Bachelor's degree in Information Technology, Computer Science, or a related field

• ServiceNow Certified Application Developer or similar certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.