Royal Service Manager

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Royal Service Manager. You will inspire your team to be brand ambassadors, while your organization and communication will ensure that all guest interactions reflect our guests’ preferences and anticipate their needs. 

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service 
• Lead and manage all aspects of the Front Office and Royal Service operations, ensuring all service standards are consistently achieved.
• Oversee switchboard operations within Royal Service 
• Championing Royal Service communication tools such as switchboard, KIPSU and Telus concerns 
• Mentor colleagues through ongoing training, performance evaluation and corrective measures as required 
• Oversee colleague planning, recruitment, selection and development through goal development and coaching 
• Maintain close liaison with all departments within the hotel to ensure effective and timely communications 
• Ensure delivery of exceptional service through focus on training, problem resolution, employee satisfaction and analysis of customer feedback and trends 
• Follow department policies, procedures and service standards 
• Follow all safety policies  
• Other duties as assigned 

Qualifications

Your experience and skills include:

• Advance knowledge of Property Manager, MS Office and Watson an asset 
• Demonstrated strong supervisory and leadership skills.  Previous Management experience an asset 
• University/College degree in a related discipline preferred 
• Discretion and integrity required 
• Excellent written and verbal communication skills, strong delegation and results orientated 
• Highly organized, decisive, adaptable to change and able to handle multiple priorities under pressure 
• Professional presentation, demeanor and telephone manner with a passion to exceed guest expectations 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria 
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) 
• Comprehensive wellness platform for employee mental health and wellbeing support 
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events 
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor 

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]  

Want to learn more about this opportunity? View the complete job description by clicking this link: Royal Service Manager

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