Who You Are:

• An aspiring client-facing professional with the ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.
• Eager to learn - Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
• An energetic and creative individual, possessing natural curiosity with the ability to learn quickly.
• Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture.

Your Typical Day:

• Onboarding Support: Onboarding Associate will assist in fielding customer emails and helping to resolve customer challenges as much as possible. Your Onboarding Strategist will field emails to you when needed so you can field to the appropriate teams, they will retain their position as the customer’s point person for resolution. 


• Customer Value: Onboarding Associates will work hand in hand with Onboarding Strategists to help the customer feel confident during their onboarding journey. This includes, but is not limited to creating playbook guides, success stories, value reports and more. They will also be ensuring positive and proactive communications and overall support Onboarding Strategists needs. 


• Growth Initiatives: This team works closely with all customer facing roles including Sales, Customer Success Managers and Account Managers. You will help to pull customer usage data and prep customer presentations. 


• Product Feedback and Direction: Because of our Onboarding Strategist’s deep understanding of both our product and our customers, they are in a position to field feedback and identify product opportunities and relay that information across the organization. 

Experience:

• Minimum of 1 year of SaaS experience
• You are customer obsessed - always striving to do the right thing
• You excel in problem solving and have strong analytical skills - continuously thinking “how can I make this better?  How can we improve this?”
• Highly resourceful, entrepreneurial and driven
• Bachelor’s degree in a relevant field is preferred
• Experience maintaining valuable and outcome-based relationships with a diverse customer account base
• Outstanding task management skills across a varied set of responsibilities
• Passion for working with leading edge, web-based technologies and a desire to understand Sendoso’s benefits, use cases, and business and technical elements
• You learn quickly and are excited to take on challenging new projects
• General knowledge and comfort level working in software applications i.e. Salesforce, Zendesk
• Specifically, comfortable with Google Slides, Sheets and Docs.