We are seeking a highly skilled and motivated Product Manager to join our Developer Ecosystem Business Unit. In this role, you will contribute to the development and delivery of products that are essential for the success and growth of the Developer Ecosystem. The Developer Ecosystem is responsible for building and innovating the CX Platform that Nextiva will use to build our 1st party experiences, as well as offering this platform for Developers and ISVs to build customizations for Nextiva applications. In addition, this BU will also offer this Platform as a Service for developers to build CX capabilities into their standalone applications and services. This BU will focus on creating the SDK along with required documentation and samples to enable 1^st party experiences and a preferred choice for 3^rd party developers to add CX capabilities.

Key Responsibilities:

• Define and communicate the product strategy in collaboration with senior leadership, ensuring alignment with the company’s mission and goals
• Develop and execute a roadmap that prioritizes feature development and product enhancements
• Collaborate with cross-functional teams to align product development efforts with business goals and revenue targets
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
• Execute successful product launches, including collaborating with relevant internal teams on pricing strategies, sales enablement, and marketing efforts
• Monitor post-launch performance and gather feedback for iterative improvements
• Act as the voice of the customer for the product, ensuring customer needs and feedback are central to product decisions
• Build trust and influence with key stakeholders and various parts of the business

Qualifications:

• Bachelor’s degree in Engineering, Sciences, Business Management, or a related field from a recognized university
• Proven experience in Product Management and Software Development at scale
• Experience in building platforms for developers in the Customer Experience and CRM space is a plus. Awareness of adjacent spaces like customer service, sales, marketing tools, and e-commerce is an advantage
• Demonstrated ability in Agile Development Practices
• Ability to influence without direct authority – orchestrating multiple disciplines that do not report directly to execute towards a shared objective
• Excellent communication and interpersonal skills to collaborate across teams and present to stakeholders
• Strategic thinker with a track record of successfully bringing software products to market
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $104,000 - $184,900. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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