Compensation Overview

At Syncro, our Vision is to transform the Managed Services industry with an intelligent software platform that enables IT Professionals to harness unparalleled automation and efficiency.  We’re on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company’s core values and culture. If you believe you’re ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Bring Your Authentic Self: Different voices, backgrounds, identities, and perspectives make us a strong and thriving workplace.
• Take Ownership & Accountability: We hold ourselves accountable measuring progress and communicating at every step on the way.
• Operate Transparently: We operate with integrity and trust, using transparent and clear communication to hold ourselves accountable to our Partners and Team Members.
• Put Partners at the Center of Everything We Do: We care deeply about understanding our partners, and our products and services are delivered with our Partners’ best interests in mind.
• Enjoy the Ride Together: We’re people-centric, and caring for each other is an important part of harmonizing our work with our personal needs.
• Show Up to Win!: We each operate with the heart of a champion in our pursuit of excellence. We encourage innovation, operational diligence and embrace challenges as opportunities. 

Benefits Quick Overview:

• Pay Range (hourly): $17-$26 (Target $22) USD
• Schedule: Monday-Friday, 9am-6pm (EST)
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 50% company match up to 4% of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don’t sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

The Opportunity: 

In this role, you will be a valuable member of the Support Team, providing front line billing services to our partners. Your responsibilities will include engaging with customers, resolving their inquiries in a timely, professional, and sensitive manner to address any billing-related issues they may have. You will collaborate across multiple departments to help find solutions. Effective communication and engagement with partners through Salesforce systems will be essential

What You’ll Be Doing:

• Be a part of the Support Team providing exceptional customer service to our partners.
• Engage, problem solve, and drive resolution with customer inquiries in a timely and professional manner.Answer customer questions about their billing account needs and resolve any errors.
• Collaborate with the Sales and Finance Departments and the customer to resolve issues.
• Work with customers to set up payment plans and ensure bills are paid.Handle processing cancellations, refunds, or coupons in a sensitive manner.Manage customer accounts, collect payments, and update accounts to reflect changes
• Maintain preparation of bills, resolve discrepancies in billing records
• Ensure all clients remain informed on their outstanding debts and past due deadlines
• Engage and communicate with our partners through Salesforce systems. 

Must have details: 

• 2-3 years of experience with customer billing
• 1 year of experience with Recurly Program or Salesforce
• MSP knowledge is preferred but not required
• You must be a self-driven, self-learner
• Excellent Communication skills - Verbal, written and electronic (sensitivity, high EQ, confidentiality) 
• Exceptional phone presence and soft skills.
• Basic math, bookkeeping and accounting skills
• Support multiple channels (phone, chat, email) 
• Ability to multitask in a fast paced environment with proficiency to detail.
• Experience with ticket queue management, organization, time management and prioritization abilities.  
• Understanding of industry business best practices and regulatory compliances. 
• Collaborative and driven to develop yourself and the team you’re part of.
• Self motivated with ability to think creatively to identify solutions for addressing customer needs.

Nice to have skills:

• Experience in Netsuite. 

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Preliminary Screen, 30m
• Leadership Panel, 1H

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We’re all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.

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