Office Manager

Where you’ll fit in & what our team goals are…

We are looking for a dedicated, committed, and highly motivated Office Manager for the delivery of services and facilities in our Swindon Office.

You will demonstrate the highest levels of service with a close eye on Workplace Experience for our people, always ensuring excellent standards.

Workplace Experience, Facilities and our approach to compliance play a vital role internally across our business enabling us to support our clients and new business.

This is a full-time role requiring 5 office days per week.

How you’ll spend your time...

• The business are in the process of reviewing and improving their approach to Office Services and you should drive this in Swindon by way of developing strong customer/client relationships and adopting effective lines of communication with business stakeholders, building management and managing agents. 

• You are responsible for identifying opportunities to improve service, ways of working and delivering exceptional standards of workplace experience and environment as well as exceptional standards of service for our people and our business. You should ensure that the office is operating effectively and efficiently and standards should be excellent at all times.

• You are responsible for the delivery of all repairs, maintenance, reactive and proactive services to the property and the business ensuring internal SLAs/KPI’s are developed in alignment with the wider business objectives and establishing themselves as the local escalation point. All Facilities related activity is to be managed effectively and you will be responsible for monitoring and reporting against performance.

• You, with the support the wider FM Team, will work with the supply chain/vendor management team for all Workplace and Facilities related services for the Swindon Office. This must be done in alignment with Procurement procedures, ensuring excellent service levels and all suppliers are of a suitable standard in terms of capability and qualification. To undertake regular market review of all third-party services and to be responsible for leading competitive market exercises to identify suitable future suppliers.

• You will provide basic cover in the absence of the desktop support staff. This will involve basic troubleshooting and working with the Global EUC Desktop Team.

• You will support with the Health and Safety of our people, our clients, our contractors, our visitors, and any activity associated with the Swindon Office. This includes implementation of policy and alignment with business strategy while ensuring compliance with UK legislation.

• You will collaborate with other stakeholders to manage the environmental impact of the office in line with Columbia Threadneedle Investments Global environmental objectives and our ISO:14001 accreditation. Columbia Threadneedle Investments is committed to sustainability and minimising our impact on the environment and you are responsible for achieving our environmental objectives and enhancing the environmental performance of this office. 

• Safety and security of our people, our clients and our information are paramount, and you will work with the wider Facilities team to ensure alignment with Columbia Threadneedle Investments security policy and embedding behaviours into the business and our people.

• You will support with the management of the local department administration including supply chain documentation, insurance/liabilities, management systems and financial. 

To be successful in this role you will have...

• Proven experience in a similar role.

• Health and Safety aware – IOSH Working Safely preferred.

• Experience in managing service providers.

• Proficient in Microsoft Office including Excel.

• Excellent communication skills, both written and verbal.

• Ability to build strong stakeholder relationships. 

• Ability to problem solve.

About Columbia Threadneedle Investments

Working at Columbia Threadneedle Investments you’ll find growth and career opportunities across all of our businesses.

We’re intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients’ specific requirements.

Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base.

We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.

Full timePermanentBusiness Support & Operations