Medical, Clinical & Veterinary (1)

The Clinic Operations Coordinator is more than the first point of contact for our patients—you are a key owner of the day-to-day patient experience and an important partner in keeping the clinic running smoothly.

This role is ideal for someone who naturally takes ownership, anticipates needs, solves problems, and takes pride in creating an exceptional experience for every patient who walks through our doors. You will coordinate the front-of-house experience, support daily clinic operations, partner closely with providers and clinical staff, and help ensure the clinic reflects Aspire's standards for service, professionalism, and operational excellence.

We are looking for someone who doesn't wait to be told what needs attention. You notice it, own it, and help solve it.

Clinic Locations:
Central Austin: 5929 Balcones Drive, Suite 200, Austin, TX 78731

Clinic Schedule & Hours:
Monday: 7:00am - 5:00pm

Tuesday: 7:00am - 5:00pm

Wednesday: 8:00am - 5:00pm

Thursday: 8:00am - 5:00pm

Friday: 8:00am - 12:00pm

Own the Patient Experience

Serve as the face of Aspire and create a warm, professional, and highly responsive experience from arrival through departure.
Anticipate patient needs, proactively address questions or concerns, and take ownership of resolving issues whenever possible.
Ensure patients understand next steps in their care and leave feeling informed and well cared for.
Maintain a polished, organized, patient-ready environment that reflects Aspire's brand and standards.

Help Drive Daily Clinic Operations

Take an active role in keeping the clinic running efficiently, identifying potential issues before they disrupt the patient or provider experience.
Coordinate patient flow and work closely with providers, medical assistants, and other team members throughout the day.
Monitor schedules, identify gaps or opportunities, and help maximize the effectiveness of the clinic day.
Support scheduling, registration, insurance verification, payments, documentation, and other front-office functions with accuracy and urgency.
Help ensure opening, closing, and daily operational expectations are consistently completed.

Be a Clinic Champion

Take ownership of the details—from the appearance of the lobby to patient wait times to how the phone is answered.
Look for opportunities to improve workflows, service, and the overall patient experience.
Demonstrate a “see it, own it, solve it” mentality.
Serve as a dependable resource for patients and teammates and willingly jump in wherever needed.
Partner with clinic leadership to reinforce Aspire's expectations around professionalism, accountability, service, and teamwork.

2+ years of experience in a high-touch customer service, hospitality, healthcare, retail, or operations environment preferred.
A demonstrated ability to take ownership and operate with limited day-to-day direction.
Exceptional interpersonal and customer service skills—you genuinely enjoy helping people.
Strong problem-solving skills and the confidence to address issues rather than simply escalate them.
Highly organized with the ability to manage competing priorities in a fast-paced environment.
Professional, polished, dependable, and responsive.
Comfortable working with technology and learning new systems.
Healthcare experience is a plus, but an ownership mindset and commitment to exceptional service are equally important.

You'll thrive in this role if you:

Notice when something isn't right and take initiative to fix it.
Believe every patient interaction matters.
Are energized by a busy environment and enjoy keeping things organized.
Hold yourself to a high standard without needing someone to constantly check behind you.
Can balance warmth and hospitality with efficiency and accountability.
Understand that “that's not my job” isn't how great teams operate.
Want to be known as the person your team can count on.

Clinic Operations Coordinator

Aspire Allergy & Sinus

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