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Senior Manager
Program Manager of Digital Experience
Posted on 10/18/2022
Remote in USA • Santa Clara, CA, USA
Experience Level
Desired Skills
UI/UX Design
Mergers & Acquisitions (M&A)
  • Experience in program managing elements related to full-funnel digital programs across the digital user journey - including but not limited to: agile methodology, business requirements, digital strategy, digital acquisition (paid / organic), content strategy, digital design & UX best practices, marketing technology, localization, and data reporting & actioning
  • Exceptional project management skills
  • Ability to connect program to business needs, tracking quantifiable results
  • Comfortable speaking with multiple stakeholders at varying levels, ability to synthesize detailed program accomplishments and risks to inform strategic conversations
  • Proactive desire to drive a team of experts forward to realize full potential of broader organization & individual contributors alike
  • Self-starter with high energy, “can do” personality and desire to thrive in a fast-paced, results-oriented environment
  • An enthusiastic team player with effective communication and interpersonal skills
  • Exceptional collaboration, listening, written and verbal communication skills
  • Bachelor's degree in Business, Technology or a related field
  • 8+ years professional experience with at least 2 years in people management
  • Proven track record of leading large cross-functional agile digital projects
  • Ability to roll up sleeves and operate as an individual contributor to get the job done; at the same time, be able to guide a team toward an objective
  • Experience with Agile methodologies and working with Agile engineering teams
  • Both business and technical acumen, including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
  • Strong customer and stakeholder empathy. You must be not only the voice of the customer, but you must also be able to channel many points of view, synthesize them and drive alignment even in times of friction and disagreement
  • Build, strengthen, and lead Program Management function for Digital Experience including essential operating mechanisms of portfolio management, continuous resource management, business priority alignment, and execution excellence
  • Identify and solve evolving gaps and emerging needs in skills, process capabilities, and capacity to support sustained long-term business growth
  • Report results and escalating issues to internal and external stakeholders
  • Lead program management governance, conducting regular reviews such that key projects are tracking defined objectives and KPIs, maintaining stakeholder alignment, and proactively managing risk to quality and schedule performance
  • Partners with functional leaders in Product Management, User Experience, and Engineering to deliver products and services from concept to full launch
  • Deploys process improvements across the organization. Makes the project organization efficient and transparent and ensures alignment with leadership objectives
  • Lead and manage the rhythm of the business, workflows, internal communications, headcount and budget activities for the team
  • Manage and grow talent on the team and be a key leader in enabling a healthy, collaborative work culture

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble