Implementation Consultant
Posted on 4/2/2024
LinkSquares

201-500 employees

AI-powered contract management services
Company Overview
At LinkSquares, their AI-powered, end-to-end contract lifecycle management takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal teams save time, cut costs, and improve business outcomes.
AI & Machine Learning
B2B

Company Stage

Series C

Total Funding

$161.5M

Founded

2015

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

-16%

1 year growth

-22%

2 year growth

25%
Locations
Cambridge, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
IT Consulting
Management Consulting
Consulting
Requirements
  • 2-4+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
  • Exceptional oral and written communication and presentation skills
  • Strong time, task, and project management skills
  • Customer-facing experience
Responsibilities
  • Lead new client implementation projects, providing technical support and guidance on best practices
  • Collaborate with CSM team to strategize on new accounts, designing and executing against implementation plans
  • Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
  • Manage and coordinate multiple customer implementations simultaneously as the implementation lead.
  • Gather customer requirements through interview and analysis and translate to LinkSquares’ capabilities.
  • Configure LinkSquares software applications for customers using a training and enablement approach.
  • Track project plans, and report project progress to appropriate parties.
  • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed.
  • Provide a mixture of remote and onsite customer implementation workshops.
  • Consult with customers on system configuration based on product and industry best practices.
  • Facilitate touchpoints and status meetings with customers in a timely and professional manner.
  • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures.
  • Troubleshoot functional issues arising from implementations.
  • Configure LinkSquares product to customer specifications, and provide guidance on new workflows that will best support their overarching business objectives
  • Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools.