Full-Time

Senior Staff Software Engineer

Reliability Engineering

Updated on 5/9/2025

Airbnb

Airbnb

10,001+ employees

Online marketplace for lodging and experiences

Compensation Overview

$244k - $304k/yr

+ Bonus + Equity + Benefits + Employee Travel Credits

Senior, Expert

Company Historically Provides H1B Sponsorship

United States

Candidates must live in a state where Airbnb, Inc. has a registered entity. Check the list of excluded states for eligibility.

Category
DevOps & Infrastructure
Site Reliability Engineering
Software Engineering
Requirements
  • BS, MS, or PhD in computer science, related field, or equivalent work experience.
  • 12+ years of software engineering experience, with a significant portion dedicated to system architecture and design in consumer-facing technology companies.
  • Strong leadership skills, with 5+ years of experience as a senior-level technical lead or architect, driving the technical direction and strategy across multiple teams or projects.
  • Excellent communication and collaboration skills, with a proven track record of working effectively across teams and organizations.
  • Demonstrated expertise in building and scaling high-availability systems and platforms, with a deep understanding of multi-cloud environments.
Responsibilities
  • Develop a roadmap with a longer-term vision for Reliability and serve as a strategic thought partner within the organization.
  • Design, implement and influence company-wide SRE architecture, innovation, engineering, and standards.
  • Create incident management processes that can scale with the organization as it continues its rapid growth.
  • Foster the SRE/Reliability model that takes into consideration the nuances of an engineering culture that has a great sense of ownership over their services.
  • Bring a strong customer focus to the Reliability function, centered on optimizing the infrastructure and platform, and ensuring systems are highly available and performant.
  • Develop Production Readiness standards to ensure service reliability.
  • Automate as much as possible and always configure as code.
  • Predict future failures and work proactively to mitigate them.
  • Advocate and implement reliable design patterns (circuit breakers, graceful degradation, etc.).
  • Create a culture where Reliability is a state of mind, instilling a proactive approach to seeing patterns and opportunities to increase leverage and tooling.
  • Build deep partnerships with engineering leaders.
  • Work closely with product engineering teams on design and implementation choices of large-scale distributed systems.
  • Partner with the broader organization to learn from incidents through a blameless post mortem process.
  • Mentor and lead other Site Reliability Engineers. Uplevel and support others with servant leadership, mentorship, advocacy, and allyship.

Airbnb operates an online marketplace that connects travelers with hosts offering lodging and unique tourism experiences. The platform allows hosts to list their properties, which can range from single rooms to entire homes, enabling guests to book accommodations that provide a more authentic local experience. Airbnb earns revenue through a commission system, taking a percentage from each booking made on its platform. With a presence in nearly every country, Airbnb has facilitated over 1.5 billion guest arrivals through its network of more than 5 million hosts. Additionally, the platform offers various local experiences organized by hosts, allowing guests to engage in activities that enhance their travel adventures.

Company Size

10,001+

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Airbnb's AI bot improves customer service, reducing need for human agents by 15%.
  • The rise of 'workcations' boosts demand for longer-term, work-friendly Airbnb stays.
  • Airbnb's adaptability proven during crises, like the 2008 recession and 2020 pandemic.

What critics are saying

  • Stagnation in U.S. short-term rental market may limit Airbnb's growth potential.
  • Reputational issues from uneven guest experiences could harm Airbnb's brand image.
  • Regulatory challenges and safety violations may reduce Airbnb's property listings.

What makes Airbnb unique

  • Airbnb offers unique stays, enhancing travel experiences beyond traditional hotels.
  • The platform connects hosts and guests globally, fostering authentic local experiences.
  • Airbnb's commission-based model incentivizes hosts to list diverse properties.

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Benefits

Comprehensive health plans

Paid volunteer time

Healthy food and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
PhocusWire
May 12th, 2025
97% Of Str Hosts Say Tech Is “Critical” To Success

A new report from vacation rental management platform Hospitable found that 96.8% of short-term rental (STR) hosts believe tech is “critical to their success.”In February, Hospitable surveyed 566 STR hosts across different management types, including self-managers, co-hosts and property managers. Data revealed that over 90% use property management software (PMS) for their operations, while 70% use dynamic pricing tools. Other important tools included smart locks, general accounting tools and guest verification, among others. Artificial intelligence is also on the rise.“While only a small percentage of hosts use third-party AI tools to manage their STRs, Hospitable has seen a big increase in hosts using built-in AI to streamline operations,” the report reads

PYMNTS
May 4th, 2025
Airbnb: 50% Of Users Turn To Ai Bot For Customer Service

Airbnb has rolled out an artificial intelligence (AI) bot for customer service in the U.S. CEO Brian Chesky addressed the use of this tool during the company’s recent first-quarter earnings call, TechCrunch reported Friday (May 2), saying that 50% of customers were already turning to the bot for customer service. “One thing I’ll say about AI … it is definitely making the customer experience easier. … It has already led to a 15% reduction in people needing to contact live human agents,” he said, adding that the company plans to offer the feature to all U.S. users this month

News Updates 24
May 2nd, 2025
Airbnb is quietly rolling out an AI customer service bot in the US

Airbnb is quietly rolling out an AI customer service bot in the US.

PhocusWire
May 1st, 2025
Amid "Uncertain" Times, Airbnb Reports Mixed Financial Results

As the travel industry faces unease due to economic and political concerns prompting shifts in global perception, Airbnb saw mixed results in the first quarter of 2025.The short-term rental giant saw a rise in revenue in the first quarter of 2025 compared to the same period in 2024. It also saw a rise in gross bookings value and nights and experiences booked, but net income and adjusted EBITDA were both down due to a number of factors outlined by the company in its shareholder letter. Brian Chesky, co-founder and CEO of Airbnb, said the results show that “no matter what’s happening in the world,” people will continue to choose to use Airbnb, because he believes the model is “inherently adaptable.”“It's something we've proven time and time again,” Chesky said. “We started Airbnb during the Great Recession of 2008. People turned to us for a more affordable way to travel, and they started hosting Airbnb to earn extra income. Then in 2020 when the pandemic hit, we provided a way for people to choose to travel close to home.”In 2020, Chesky said Airbnb’s business was “revalidated.”“Today, things feel uncertain once again, but just as we've shown in the past, as the world changes, Airbnb will continue to adapt,” Chesky said.Today, things feel uncertain once again, but just as we've shown in the past, as the world changes, Airbnb will continue to adapt.Brian Chesky, AirbnbWhen asked about booking shifts and the impact to the United States travel market, Ellie Mertz, chief financial officer of Airbnb, said the company has “absolutely” seen a decline in terms of popularity of the United States as a destination among inbound travelers.“What we have seen is that, number one, it's less popular to come to the U.S

Hawaii News Now
Apr 30th, 2025
'Breathing a sigh of relief': Hawaii Foodbank receives $1M donation from Airbnb

'Breathing a sigh of relief': Hawaii Foodbank receives $1M donation from Airbnb.