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Customer Service & Support Representative
Confirmed live in the last 24 hours
Locations
Berkeley Heights, NJ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Writing
Requirements
  • Excellent customer service and communication skills (oral and written)
  • Accurate and efficient data entry skills (50 words/minute and 10-key by touch)
  • Strong analytical and problem-solving abilities
  • Organized: able to prioritize multiple, sometimes competing tasks
  • Patient: Can work effectively in sensitive and high-stress situations
  • Team player: excited about contributing to the organization and vision of the Service & Support Team
  • 2+ years of technical support or customer service experience
  • 1+ years of sales experience
  • Familiarity with Mac and Windows Operating System
Responsibilities
  • Walk customers through the online divorce process
  • Learn about the divorce process for each state
  • Diagnose and carefully walk non-tech-savvy customers through the form process
  • Upsell products to existing customers
  • Communicate with vendors and Nolo staff orally and in writing
Internet Brands

5,001-10,000 employees

Internet media company
Company Overview
Internet Brands integrates web solutions for businesses with media websites for consumers in key vertical markets. The company makes managing enterprise digital easy with a suite of easy to use tools.
Benefits
  • Medical, dental, & vision insurance
  • Life insurance
  • Short & long term disability
  • Flexible spending accounts
  • Credit union membership
  • Employee assistance program
  • Paid Holidays
  • Paid Time Off
  • Casual Dress
  • 401k plan
Company Core Values
  • Move fast
  • Aggressively experiment
  • Spend and operate smartly
  • Grow our people internally
  • Flexible and collaborative
  • Aspire to find the best in ourselves