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IT Ops Engineer
Posted on 11/24/2022
London, UK
Experience Level
Desired Skills
Development Operations (DevOps)
Google Cloud Platform
Microsoft Azure
  • 5+ years of experience creating automation of IT processes
  • 10+ years of experience as an IT expert supporting SaaS and backend services, preferably at a technology company
  • Cybersecurity mindset: think security in every process
  • Customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support IT customers
  • Automation mindset
  • Proficiency in DevOps tools and automation languages such as Python, NodeJS, PHP, Terraform, serverless (AWS
  • Lambda)
  • Experience with IaaS & IaaC
  • Proficient in public cloud management - AWS, Azure, GCP
  • Strive to constantly improve anything and everything, identify issues and provide / implement solutions
  • Ability to identify weaknesses in processes and provide / implement solutions
  • A team player
  • Project manager mindset - Independent and capable of leading processes and projects
  • Experience with API driven processes
  • High level of accuracy and attention to detail
  • Mature and responsible with confidential information that is a natural part of this role
  • Strong communication and documentation skills (you love creating process docs)
  • Strong analytical & problem solving skills
  • Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit
  • Lead automation efforts across all parts of the IT operation partnering with various leaders across the security team, R&D, people team and business
  • Participate in the management of our SaaS back-office stack (Google Workspaces, Okta, Slack, Zoom, etc)
  • Identify and implement automation opportunities for IT processes
  • Be part of the IaaC efforts
  • Diagnose & troubleshoot IT issues and come up with solutions
  • Document and maintain current and accurate inventory of technology hardware, software, and resources
  • Establish, document and implement processes and procedures
  • Skillfully manage relationships with vendors and work with the IT leadership to prepare budget needs each quarter/year
  • Update and modify IT infrastructure to address scalability, repeatability and security
  • Coordinate and work with contractors for all IT related processes
  • Make sure security is kept in everything you do
Company Overview
BigID is a company developing a software that helps companies secure customer data and satisfy privacy regulations.