Full-Time

Customer Success

Quality Analyst, Canada

Posted on 5/23/2024

Samsara

Samsara

1,001-5,000 employees

IoT-based operational efficiency and safety platform

AI & Machine Learning
Data & Analytics
Energy

Senior

Remote in Canada

Required Skills
Sales
Requirements
  • 4+ years of customer success, quality, management consulting, or program management experience
  • Proven track record launching transformational quality projects
  • Ability to ramp up quickly on business priorities and derive insights from data
  • Building trust and communicating effectively with stakeholders
  • Poise under pressure in a fast-paced environment
  • Attention to detail and process improvement skills
Responsibilities
  • Utilize best practices and tools for high service standards
  • Observe customer interactions to assess quality and compliance
  • Implement mechanisms to track compliance and call scoring
  • Drive investigative projects for process improvements
  • Collaborate with stakeholders to implement quality programs
  • Analyze data and provide actionable insights
  • Deliver insights on service quality of post-sales teams
  • Champion and embed cultural principles

Samsara, renowned for its Connected Operations Cloud, harnesses IoT data to improve safety, efficiency, and sustainability in multiple sectors. Offering pioneering AI cameras, safety analytics, and real-time GPS tracking, it provides a dynamic workspace where technology meets practical application. This makes it an exceptional place for those passionate about leveraging cutting-edge tech to make tangible improvements in operational sectors.

Company Stage

IPO

Total Funding

$2B

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

19%

1 year growth

35%

2 year growth

81%

Benefits

Health, dental, and vision coverage for employees and their families with premiums 100% covered

Mental health and wellness support

Family planning resources and parental leave policy

Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses

Flexible PTO and family leave

401k with up to 4% matching

Bi-annual company events