Senior Director @ Markel

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will oversee and direct multiple teams of directors, claims managers and examiners with responsibility for the resolution of claims within multiple product line divisions. This position will report to the Managing Director, ECO or CCO and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Job Responsibilities

Develop and execute strategies focused on improving claim quality and delivering superior customer service.
Recognize significant potential exposure on claims and prepare appropriate alerts to Executive Management and internal business partners.
Analyze and provide appropriate direction on coverage, strategic direction and resolution of complex high exposure claims.
Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial).
Review and approve reserves and settlements in excess of manager’s or director’s authority.
Prepare and distribute reports by collecting and summarizing information.
Participate in senior claims leadership strategy meetings and provide recommendations for improvement
Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives.
Promote and enhance strong relationships with customers and channel partners.
Make recommendations concerning reserve changes to senior management.
Assist in preparation of budgets, evaluation of expenses and assess resource needs.
Assess and evaluate individual manager, examiner and team performance, provide feedback and develop training needs.
Participate in special projects as requested.
Travel other claim offices and conferences as required.

Education

Bachelor’s degree
JD , preferred

Certification

Must have or be eligible to receive claims adjuster license.
Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or
I-Lead or other Management Training

Work Experience/Skill Set

Prior people management or comparable work experience
Excellent written and oral communication skills
Strong analytical and problem solving skills
Strong organization and time management skills
Ability to deliver outstanding customer service
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement

#LI-MM1

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the [email protected].

No agencies please.

Senior Director

Casualty Complex Claims

Markel

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