IT & Security (1)

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

At DXC Technology, we help some of Australia's largest organisations modernise, operate, and secure their critical technology environments. We are seeking an experienced Service Delivery Manager to lead the delivery of managed services for a key government customer.

This is an opportunity to take ownership of a large, complex service environment where customer outcomes, operational excellence, and continual improvement are critical to success.

As the Service Delivery Manager, you will be responsible for ensuring high-quality service delivery, leading operational governance, driving service improvements, and building trusted relationships with senior customer stakeholders.

About the Role

The Service Delivery Manager is the primary operational leader responsible for delivering contracted services and ensuring customer expectations are met or exceeded.

You will work closely with technical teams, delivery leaders, project managers, vendors, and customer stakeholders to maintain service stability, manage risk, resolve complex issues, and drive continuous improvement.

This role requires a strong blend of operational leadership, customer engagement, commercial awareness, and service management expertise.

Key Responsibilities

Service Delivery Leadership

Lead the day-to-day delivery of managed services across a complex enterprise environment.

Ensure service level agreements, KPIs, and contractual obligations are consistently achieved.

Drive operational excellence, service stability, and positive customer outcomes.

Provide leadership during service disruptions and critical incidents.

Ensure new services are successfully transitioned into operational support.

Customer Engagement

Build strong, trusted relationships with customer stakeholders at all levels.

Lead service reviews, operational meetings, and governance forums.

Act as a trusted advisor, translating technical issues into business outcomes.

Manage customer escalations and ensure timely resolution of issues.

Service Improvement

Develop and drive Service Improvement Plans.

Identify opportunities to improve service performance, customer experience, and operational efficiency.

Promote automation, innovation, and best practice service management methodologies.

Deliver measurable business outcomes through continual improvement initiatives.

Governance and Risk Management

Lead monthly and quarterly service governance activities.

Provide executive reporting on service performance, risks, issues, and improvement initiatives.

Manage service risks and ensure compliance with contractual and regulatory requirements.

Support internal and external audit activities where required.

Major Incident Management

Lead operational response activities during major incidents.

Coordinate technical, vendor, and customer stakeholders to restore service as quickly as possible.

Conduct post-incident reviews and drive implementation of corrective actions.

Ensure clear and timely communications during high-impact events.

Leadership and Team Development

Coach and develop high-performing delivery teams.

Foster a culture of accountability, collaboration, and customer focus.

Support capability development, succession planning, and employee engagement initiatives.

Lead by example and promote DXC values and behaviours.

About You

To be successful in this role, you will bring:

Significant experience in Service Delivery, IT Operations, Managed Services, or Technology Leadership roles.

Proven success managing complex enterprise or government environments.

Strong stakeholder management and customer relationship skills.

Experience leading major incidents, escalations, and service recovery activities.

Excellent communication and presentation skills, including executive-level engagement.

Strong commercial and operational management capability.

Ability to thrive in a fast-paced, customer-focused environment.

Desired Skills and Qualifications

ITIL Foundation certification or higher.

Experience working within large-scale managed services environments.

Experience operating within multi-vendor delivery models.

Project management or Agile delivery experience highly regarded.

Relevant tertiary qualifications in Information Technology, Business, Engineering, or a related discipline.

Why Join DXC?

At DXC, you'll have the opportunity to work on nationally significant customer environments, collaborate with talented professionals, and contribute to services that make a real difference to the communities we support.

We offer:

Flexible and collaborative working arrangements.

Career growth and professional development opportunities.

Exposure to large-scale transformation and modernisation programs.

A culture that values innovation, diversity, and continuous improvement.

The opportunity to work with some of Australia's most important government and enterprise customers.

Apply Now

If you're a customer-focused service delivery leader who thrives in complex environments and is passionate about driving operational excellence, we'd love to hear from you.

Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Service Delivery Manager

DXC Technology

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